Ryan Jay Gascal

Service advisors greet the customer as they arrive in the maintenance area and talk with her to find out what services she wants or what problems she is experiencing with her vehicle. They may also answer incoming phone calls and schedule service appointments in advance.
When problems are diagnosed, the advisor calls the customer to let her know how much the work will cost and get approval to proceed with the repairs. Advisors monitor the repair work to make sure the vehicle will be ready when promised and contact the customer if delays are expected. Advisors document repairs in the company’s computer system and inspect the repairs before the customer returns. They may also take the customer’s payment when she comes to pick up her vehicle.

• Manage and maintain the iDirect Monitoring Systems (these report on the status and performance of iDirect network, ISP services and facilities).
• Monitoring, Configuration, Cross Polarization Test, Spectrum Analyzer and solving network problem from customer side in other country like Afghanistan, Pakistan, Iraq, Kingdom of Saudi Arabia, Europe And South Africa .
• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for real bandwidth usage, leased lines, customer backup and other customer network services).
• Assist field technicians in maintenance of cell site equipment.
• Resolve operational issues quickly; seek assistance on complex issues. Understand the triage and escalation procedure that are in place. Clearly Document all steps and communicate clearly too all affected parties.
• Perform scheduled maintenance that could include software updates and off hours testing.
• Issue outage reports and trouble tickets.
• Provides 24/7 support in clients.

APRIL 2009-JULY 2010 STRADCOM CORP.FINANCE DIVISION / DBP SERVICE CORP
On-Site Technical Support STRADCOM CORPORATION is one of the leading private sector proponents for government information technology projects under the Build-Own-Operate (BOO) Scheme of the Build-Operate-Transfer (BOT) Law in the Philippines and currently implementing the LAND TRANSPORTATION OFFICE-INFORMATION TECHNOLOGY (LTO-IT) PROJECT. The LTO-IT Project is the country's first government IT project to be implemented under the BOO scheme. It covers the development of an Integrated IT System that will interconnect about 250 LTO offices nationwide, integrate its critical business processes, and enable on-line transaction processing.

• Provides 24/7 On-Site Technical Support Land Transportation Office-IT Project in the Philippines, LTO Central Office on matters of registration of motor vehicles, issuance of driver's licenses and enforcement of land transportation laws, rules and regulations.
• Analyzed and performed LTO Personnel demands that meet satisfaction as per company standards.
• Supervising all the LTO Personnel and solving the network problem.
• Act as LTO technical Personnel representative to sustain the flow of the system program.
• Ensuring LTO Personnel awareness and procedures properly practiced.
• Performing other essential tasks assigned by LTO Operation - In-Charge (OIC)
• Ensure computers and programs are properly maintaining working condition at all times.
• Report any maintenance defects and other electronics devices faulty.
• Perform regular maintenance, program updates, and repairs and troubleshoot as needed.
• Set up new technologies for configurations.
• Purchase items needed for IT department with approved documentation from the manager.
• Ensure with highest importance in maintaining the flow of the server.