Ryzza Mae Gabrillo

• Financial Oversight: Manage end-of-day bookkeeping and account reconciliation, ensuring 100%
accuracy in financial records and ledgers.
• Audit & Compliance: Conduct comprehensive audits of daily guest accounts and cashiering
transactions; investigate and resolve out-of-balance discrepancies promptly.
• Cash Management: Oversee the hotels daily cash/check drops, ensuring secure deposits and
maintaining an accurate balance of the general house bank and petty cash disbursements.
• Reporting & Forecasting: Complete all End-of-Day (EOD) tasks and generate critical financial
reports to assist management with revenue forecasting and external audits.
• Operational Support: Coordinate with the Front Office to reconcile daily drops and ensure all payroll
related financial matters are processed without delay.

• Financial Responsibility: Managed shift banks, balanced daily receipts, and dropped deposits
according to strict accounting specifications.
• System Administration: Leveraged OPERA PMS for guest registration, confidential data
management, and generating banquet/event folios.
• Communication: Managed high-volume switchboard operations and shift log documentation to
ensure seamless communication during shift handovers.

• Multi-Channel Reservations: Processed complex bookings via GDS, central reservation systems,
travel agents, and corporate sales offices.
• Data Integrity: Maintained precise reservation records and coded bookings according to hotel credit
policies and guaranteed no-show procedures.
• Inter-departmental Coordination: Acted as a key liaison between Reservations and the Front Desk
to communicate VIP arrivals, special requests, and room availability.

• Efficient Guest Registration: Managed full check-in/check-out cycles using OPTIMA PMS, ensuring
100% compliance with guest ID verification and security protocols.
• Upselling: Actively promoted room upgrades and hotel packages to guests to increase total room
occupancy and revenue.
• Guest Relations: Served as the primary point of contact for guest service operations, resolving
inquiries and providing concierge-level information.

• Reservation Management: Managed reservations across multiple digital channels, utilizing OPERA
PMS to capture accurate sales and guest data.
• Accounting & Billing: Processed diverse payment types (cash, credit, checks) and established
accurate billing instructions (room/tax/incidentals) for individual and group accounts.