Watchmaker and Writing Instrument Technician
Paris Gallery
Total years of experience :3 years, 2 Months
• Cleaned, rinsed and dried watch components using solutions and timepiece-cleaning machines.
• Disassembled watches, cleaned and lubricated working parts and replaced non-functioning components.
• Restored performance of timepieces by repairing or replacing broken, damaged and worn parts.
• Performed regular adjustment and maintenance on timepieces, watch cases and watch bands.
• Performed regular watch adjustments on different types of timepieces.
• Improved function by oiling parts, replacing batteries and completing other routine upkeep.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.