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S M Umar Farouq, Account Manager

S M Umar Farouq

Account Manager·Axact

Pakistan

Bachelor's degree, Business Administration

Work experience

Total years of experience: 1 years, 7 months

Account Manager

May 2018 - February 2019

Axact

Karachi, Pakistan

May 2018 - February 2019

• Keeping track record of customer’s experience throughout his/her life cycle. Payment confirmations, order tracking, Shipment scheduling& Payment modes suggestions (CNF or FOB).
• Maintaining CRM & keeping detailed records about the sales & profitably of the region.
• Handling dissatisfied customer by creating compensation plans & rectifying complains.
• Ensuring payments & recoveries on set schedule.
• Coordinating & leading the team in absents of team lead & authority.
• Handling and negotiating in stock & dead stock for the team’s region(New Zealand)
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Customer Service Executive

April 2016 - December 2016

1AZ0 Marketing

Karachi, Pakistan

April 2016 - December 2016

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Iqra University, Karachi

December 2019

December 2019

Bachelor's degree, Business Administration

Pakistan

GPA (point): 2.89 out of 4

GPA (point): 2.89 out of 4

1. Jashan e baharan. I was a "Marketing head", over 25 student's team, we were in a niche market and still managed to around 2000 students in sales. 2. Marketing Manager, Iqra University Speakers Forum. Our aim is to teach students the art of attracting people with word, pen & purity of thought. 3. Hr Consultant analysis, Conzept Connection was our article of focus. We analyzed their business module and gave suggestion for rectification of flaws. 4. We were tasked to suggest, business module with the integration of Updated IT & M-Tailing tool. A marriage bureau having “zero” startup cost was suggested. 5.Complete Market analysis of Pepsi Co. Their distributions channels, marketing mix, pricing strategies, market penetrations strategies.

The Dehli Science & Commerce College

January 2015

January 2015

High school or equivalent, Engineering

Pakistan

GPA (percentage): 45%

GPA (percentage): 45%

Ideal Academy

January 2013

January 2013

High school or equivalent, Computer Science

Pakistan

GPA (percentage): 67%

GPA (percentage): 67%

Skills

Strategic Management

Expert

Communicate Effectively with Customers

Expert

Big Picture Thinking

Expert

Recruitment

Expert

Training and Development

Expert

DRAFTING

Expert

LETTERS

Expert

MEETING FACILITATION

Expert

MICROSOFT OFFICE

Expert

Researched Based Work

Expert

Strategic Management

Intermediate

Remarkable Leadership & Motivational Skill

Expert

Time Management

Intermediate

Team Management

Intermediate

Languages

English

Native Speaker

Urdu

Native Speaker

Training and Certifications

Certifications
Certification Of Information Technology
Apr 2013