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تم إلغاء حظر المستخدم بنجاح
سعد الدين ابو الهيجاء, Quality Engineer

سعد الدين ابو الهيجاء

Quality Engineer·Premier Technology – STC

المملكة العربية السعودية

بكالوريوس, Computer Information systems

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 7 أشهر

Quality Engineer

سبتمبر 2013 - ديسمبر 2025

Premier Technology – STC

الرياض، المملكة العربية السعودية

سبتمبر 2013 - ديسمبر 2025

• Implemented robust quality assurance programs to improve service delivery and customer
satisfaction.
• Led investigations into customer complaints, resolving issues efficiently and improving client retention
rates.
• Developed technician training programs focusing on FTTH, DSL, and fiber optic handling.
• Produced detailed quality reports for management and provided ongoing process improvement
recommendations.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
مراقبة الجودة

FTTH Supervisor

يونيو 2012 - ديسمبر 2025

Premier Technology – STC

الرياض، المملكة العربية السعودية

يونيو 2012 - ديسمبر 2025

• Supervised FTTH network installation, maintenance, and troubleshooting projects.
• Ensured the correct use of splicing machines, OTDRs, power meters, and copper punching tools.
• Installed and configured Wi-Fi routers and customer-premises equipment (CPE) per service
standards.
• Coordinated daily operational tasks to meet installation and maintenance targets.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الهندسة

Project Manager

يناير 2019 - نوفمبر 2019

GLOBINET Solutions – STC

الرياض، المملكة العربية السعودية

يناير 2019 - نوفمبر 2019

• Manage and monitor SOC\SIRAR security tickets, from escalation to resolution.
• Supervise field technicians and Tickets dispatchers, assigning tasks and tracking
performance.
• coordinate joint field visits with partner companies to resolve connectivity issues.
• Oversee installation and deployment of Sirar hardware an cybersecurity devices.
• Ensure SLA compliance, service reporting, and performance improvement.
• Act as the main escalation point between SOC\Sirar and internal Operation teams.
• Manage end-to-end implementation of MPLS and Internet Gateway (IGW) projects, ensuring
quality standards and operational efficiency.
• Plan, coordinate, and oversee multiple projects simultaneously, meeting tight deadlines and
stakeholder expectations.
• Conduct site surveys, define technical requirements, and supervise field operations.
• Lead cross-functional coordination between engineering, operations, and client teams to
ensure smooth project execution.
• Supervise project design, layout, and deployment to align with client specifications and
industry best practices.
• Monitor project KPIs and produce performance reports using Power BI and Microsoft Office
tools.

مجال الشركة:
الاتصالات والشبكات

Administrative Coordinator

مايو 2015 - أكتوبر 2018

Premier Technology – STC

الرياض، المملكة العربية السعودية

مايو 2015 - أكتوبر 2018

• Developed, maintained, and optimized document control and reporting systems to enhance office
efficiency.
• Scheduled and organized meetings, appointments, and project timelines, improving workflow and
productivity.
• Designed and implemented an online customer database, resulting in a measurable increase in client
satisfaction.
• Assisted project managers with cost-saving strategies and resource optimization plans.
• Created KPI and SLA monitoring dashboards and followed up on outsource project performance in
remote areas.
• Supported the recruitment process, hiring over 150 new employees to meet operational demands.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
إدارية

التعليم

Irbid National University

ديسمبر 2011

ديسمبر 2011

بكالوريوس، Computer Information systems

الأردن

Irbid National University

ديسمبر 2011

ديسمبر 2011

بكالوريوس، Economics And Computer Information Systems

الأردن

Irbid National University

ديسمبر 2011

ديسمبر 2011

بكالوريوس، Computer Information System

الأردن

Skills

ERP Systems
Expert
ERP Systems
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Self management
Expert
Self management
Expert
Problem Solving
Expert
Problem Solving
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
website developing
Beginner
website developing
Beginner
LEADERSHIP
LEADERSHIP
PROJECT IMPLEMENTATION
PROJECT IMPLEMENTATION
TELECOMMUNICATIONS
TELECOMMUNICATIONS
ORGANIZATIONAL SKILLS
ORGANIZATIONAL SKILLS
DATA ANALYSIS
DATA ANALYSIS
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
NETWORK ENGINEERING
NETWORK ENGINEERING
MICROSOFT OFFICE
MICROSOFT OFFICE
CREATIVITY
CREATIVITY
Computer Technican
Expert
Computer Technican
Expert
Typing Skills
Expert
Typing Skills
Expert
Reports making
Intermediate
Reports making
Intermediate
Data management
Intermediate
Data management
Intermediate
MS Office
Intermediate
MS Office
Intermediate
ERP System
Intermediate
ERP System
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Managment
Expert
Managment
Expert
POWER BI
Intermediate
POWER BI
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
FIBER OPTICS
Intermediate
FIBER OPTICS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TELECOM INFRASTRUCTURE
Intermediate
TELECOM INFRASTRUCTURE
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
ERP Systems
Expert
ERP Systems
Expert
Self management
Expert
Self management
Expert
Problem Solving
Expert
Problem Solving
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Digital Transformation with Google Cloud
An Introduction to Programming the Internet of Things (IOT)
Introduction to Artificial Intelligence
Low Current Systems – Integrated Learning
Basic Fiber Optics Certification
TQM (Total Quality Management)
Introduction to Cybersecurity
Foundations of Project Management
Project Management Professional (PMP)
Foundations of Project Management
PMP
Jul 2022 - Jul 2025
عرض الشهادات
Total Quality Management
Jan 2015
Business management psychology
Jan 2015

التدريب
introduction to cybersecurity
Learning Microsoft Project
Introduction to Artificial Intelligence (AI)
CCNA
ABAD institute
Jan 2013
MCTS C#
CTS
Apr 2012