Technical Support
ALWESAAM ALARABI
Total des années d'expérience :11 years, 4 Mois
Ministry of Interior - General Security
implementation and deployment of all new routers and switches, failover solutions
- between sensitive sites, troubleshooting in the current router and switch
- Install and activate the systems of the police on the computers and train staff to
work on them.
- Communicate with individuals in other areas through remote communication
and -- software -troubleshooting
- installing and configuring computer hardware operating systems and
applications.
- setting up new users' accounts and profiles and dealing with password issues;
Change and installation of HDD extension by use raid 5 servers at Aramco sites across the Kingdom of Saudi Arabia
Back up data and extend new network connections within Aramco sites
-installing and configuring computer hardware operating systems and applications.
-monitoring and maintaining computer systems and networks.
-talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
-troubleshooting system and network problems and diagnosing and solving hardware or software faults;
-replacing parts as required;
-providing support, including procedural documentation and relevant reports;
-following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
-setting up new users' accounts and profiles and dealing with password issues;
-prioritising and managing many open cases at تone time;
-rapidly establishing a good working relationship with customers and other professionals, e.g. software developers;
-testing and evaluating new technology.
-conducting electrical safety checks on computer equipment.
The extension cables and installation of surveillance cameras
Adjust the settings for the camera
Run POS and download the necessary software to operate the machine
The beneficiary of the client device training
Follow client's assets through operations carried out on the device
-Responsible for Installation, Maintenance & Servicing of different models of Diebold optiva series
-Assisted bank tellers in troubleshooting ATM malfunctions .Support insight and out sight Khartoum by call or face to face with the machine.
-Provide maintenance, faults fixes, JOURNAL & EDC investigations, and training for all ATM application to bankers. strong analytical skills and an understanding of ATMS .
-Previous experience in analyzing transactional discrepancies is essential.
-Including each software "installation WIN XP” and hardware support “pc & mechanic part”.
-ATM Networks support by using ping check from the ATMs to the MAIN SWITCH.
-Support all the ATMs all around SUDAN by using remote applications.
-Reporting health of each machine every week.
-installing and configuring computer hardware operating systems and applications.
-monitoring and maintaining computer systems and networks.
-talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
-troubleshooting system and network problems and diagnosing and solving hardware or software faults;
-replacing parts as required;
-providing support, including procedural documentation and relevant reports;
-following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
-setting up new users' accounts and profiles and dealing with password issues;
-prioritising and managing many open cases at one time;
-rapidly establishing a good working relationship with customers and other professionals, e.g. software developers;
-testing and evaluating new technology.
-conducting electrical safety checks on computer equipment.
It is a study of the design, development, activation, support or management of computer-based inform
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