Saad Ahmed

• Provide L2/L3 support for enterprise voice, SIP trunking, ISDN PRI, VoIP, IMS, and NGN
services.
• Design, implement, and troubleshoot SIP trunk solutions using ACME Packet SBC
platforms.
• Perform end-to-end SIP and ISUP signaling analysis to resolve call routing,
interoperability, and voice quality issues.
• Support Huawei SoftX3000, Huawei IMS, and Ericsson IMS platforms.
• Manage enterprise voice services including SIP Trunk, PABX connectivity, hosted voice,
and fixed voice solutions.
• Conduct root cause analysis and coordinate with vendors, TAC teams, and engineering
teams during critical incidents.
• Troubleshoot MPLS, IPVPN, Internet Leased Line, and GPON-based connectivity services.
• Manage Huawei OLTs and ONTs through NMS for monitoring, provisioning support, and
fault management.
• Utilize Wireshark and protocol traces for advanced troubleshooting and performance
analysis.
• Participate in service migrations, upgrades, maintenance activities, and technology refresh
projects.