Saad Al Hamdani

• Handling Warranty claims including raising claims to factory.
• Manage & control service work in progress (WIP).
• Hunts potential opportunities to increase service revenue.
• Establish professional relationships with key customers to seek business benefits.
• Build plans and strategies to develop service operations smoothly for more satisfaction to the customers.
• Control technician KPI's:
• Productivity Billing efficiency T/B Ratio Utilization.
• Workshop Maintenance:
• Maintain workshop service schedules with designated suppliers as per workshop requirement (Overhead cranes - forklift - special tools etc...) plus utilizing technicians to maintain workshop 5S.
• Field & Workshop jobs quality control:
• Assign work orders to technicians and schedule them based on parts availability and customer urgency situation.
• Provides technical support to the customers and technician as per their complaint & site requirements.

- Perform site inspection and prepare technical reports.
- Perform required design and calculation as per project requirement.
- Was performing as project engineer at several projects including:
- Installation of 8 Diesel Generators ”16 MW for Milling Company 2 in Riyadh” with AL Zahid Group &
OMAS and handled below activities:
o Fuel System design and installation including mechanical and control (E&I).
o Exhaust System installation including mufflers, duct work and all other accessories.
o HVAC System design and installation for DG & control room.
- Cable layout at high pressure lube project for SWCC in Jeddah.

Seasonal Job at King Abdul Aziz Airport

- Responsible of salesman working at Jabel Omar booth.
- Manage target and work to achieve it.
- Build plans and strategies to convince customers to buy our products.

- Handle customer complaints.
- Process customer refunds request.
- Control & Monitoring staff issues.
- Supervises branch cashiers.

Seasonal Job at King Abdul Aziz Airport in Jeddah.
- Reception of Haj and Omrah seeker.
- Support Haj and Omrah seeker.
- Organize Haj and Omrah and lead them to their buses.