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Saad Al Hamdani , Service Supervisor

Saad Al Hamdani

Service Supervisor·Cummins Arabia

Saudi Arabia

Bachelor's degree, Bachelor of Science, Mechanical Engineering,

Work experience

Total years of experience: 11 years, 5 months

Service Supervisor

March 2022 - Present

Cummins Arabia

Saudi Arabia

March 2022 - Present

• Handling Warranty claims including raising claims to factory.
• Manage & control service work in progress (WIP).
• Hunts potential opportunities to increase service revenue.
• Establish professional relationships with key customers to seek business benefits.
• Build plans and strategies to develop service operations smoothly for more satisfaction to the customers.
• Control technician KPI's:
• Productivity Billing efficiency T/B Ratio Utilization.
• Workshop Maintenance:
• Maintain workshop service schedules with designated suppliers as per workshop requirement (Overhead cranes - forklift - special tools etc...) plus utilizing technicians to maintain workshop 5S.
• Field & Workshop jobs quality control:
• Assign work orders to technicians and schedule them based on parts availability and customer urgency situation.
• Provides technical support to the customers and technician as per their complaint & site requirements.

Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Project Engineer

February 2019 - February 2022

Marine Services LTD

Jeddah, Saudi Arabia

February 2019 - February 2022

- Perform site inspection and prepare technical reports.
- Perform required design and calculation as per project requirement.
- Was performing as project engineer at several projects including:
- Installation of 8 Diesel Generators ”16 MW for Milling Company 2 in Riyadh” with AL Zahid Group &
OMAS and handled below activities:
o Fuel System design and installation including mechanical and control (E&I).
o Exhaust System installation including mufflers, duct work and all other accessories.
o HVAC System design and installation for DG & control room.
- Cable layout at high pressure lube project for SWCC in Jeddah.

Company industry:
Mechanical Engineering
Job role:
Engineering

Sales Supervisor

January 2017 - June 2017

Jabal Omar Development Co

Jeddah, Saudi Arabia

January 2017 - June 2017

Seasonal Job at King Abdul Aziz Airport

- Responsible of salesman working at Jabel Omar booth.
- Manage target and work to achieve it.
- Build plans and strategies to convince customers to buy our products.

Company industry:
Construction & Building
Job role:
Sales

Customer Service Representative

August 2014 - March 2016

Panda Retail Company - Saudi Arabia

Jeddah, Saudi Arabia

August 2014 - March 2016

- Handle customer complaints.
- Process customer refunds request.
- Control & Monitoring staff issues.
- Supervises branch cashiers.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Cashir

January 2013 - July 2014

Bindawood Holding

Jeddah, Saudi Arabia

January 2013 - July 2014

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Service Representative

July 2011 - October 2011

Tasheel Group

Jeddah, Saudi Arabia

July 2011 - October 2011

Seasonal Job at King Abdul Aziz Airport in Jeddah.
- Reception of Haj and Omrah seeker.
- Support Haj and Omrah seeker.
- Organize Haj and Omrah and lead them to their buses.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Jeddah University.

May 2018

May 2018

Bachelor's degree, Bachelor of Science, Mechanical Engineering,

Saudi Arabia

Skills

Delegation
Expert
Delegation
Expert
Time Management
Expert
Time Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Emotional Intelligence
Expert
Emotional Intelligence
Expert
Leadership
Expert
Leadership
Expert
Negotiations
Expert
Negotiations
Expert
Delegation
Expert
Delegation
Expert
BILLING
Expert
BILLING
Expert
DIESEL GENERATORS
Expert
DIESEL GENERATORS
Expert
EXHAUST SYSTEMS
Expert
EXHAUST SYSTEMS
Expert
HVAC
Expert
HVAC
Expert
INSTALLATION
Expert
INSTALLATION
Expert
OPERATIONS
Expert
OPERATIONS
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Multitasking
Expert
Multitasking
Expert
sales operation
Intermediate
sales operation
Intermediate
customer service
Expert
customer service
Expert
Leadership
Expert
Leadership
Expert

Languages

English

Expert

Arabic

Native Speaker

Memberships

Saudi Council of Engineers (SCE) 422982

Mechanical Engineer

July 2018

Training and Certifications

Certifications
PMP online course by Udemy 35 hours 2020
OSHA online course by OSHA Academy 44 hours 2019
AutoCAD online course by SSCE 20 hours 2021
Emotional Intelligence & Manage Conflict by Biz Group
Aug 2023

Hobbies and interests

Sports

Padel Football