EPMO Director
SITE
مجموع سنوات الخبرة :13 years, 9 أشهر
- Monitoring and controlling SITE portfolio.
- Provide strategic direction to encourage the achievement of company objectives and project deliverables.
- Leading, training and supporting PMs to drive performance improvements and convey and resolve complex issues.
- Managing the resource capacity to ensure smooth delivery.
- Design programs to support the strategic direction of the company and to achieve long term objectives.
- Superintend the EPMO team, and develop and deliver the project management training and awareness roadmap to ensure that all employees are trained and upskilled in project, program and portfolio methodologies.
- Systematise corporate programs and activities in accordance with the mission and goals of the organisation.
- Oversee the manufacture and continuous enhancement of EPMO processes relating to project approval, escalation, reporting, prioritisation and closure, in addition to resource allocation, risk and change management, and budgeting.
- Initiated and administered all corporate development projects to ensure alignment with the company strategy.
- Contributed to the formation of portfolio methodology, the EPM portal, and the project dashboard and documents.
- Supported the full lifecycle delivery of key client projects to achieve project team success.
- Led a program for the establishment of a new government entity consisting of projects pertaining to the setup of a new IT infrastructure, Cybersecurity program (GRC), CMS, core applications and the business intelligence platform.
Role and Responsibilities:
- Responsible for planning, implementing, and tracking of short & long-term projects.
- Manages the Profit & Loss of projects’ by monitoring and controlling all aspects of the Projects’ to meet the objectives of the Department and Elm.
- Responsible for proper communication and customer satisfaction, according to the policies and procedures followed within ELM.
Role: As an Operation Project Manager (OPM), I manage the service and working within the constraints of scope, quality, time, and cost, and within established services policies and guidelines.
Responsible for managing a service in production, Operations SPOC of running services, customer relationship, Cross functions activities, releases plan, and service enhancement.
As support supervisor, my main role is to manage a Technical Support team (L1) to maintain the level of support of the customers’ reported issues (SLA), managing customer complaints, and escalating internally any incidents/problems to ensure their resolution within OLA.
Degree Classification (Grade): Distinction Modules included: o Business Simulation (ARENA) o Global Business and E-Commerce o Software Engineering o Advanced Database Systems o Internet and Information Security o Individual Project: Project Title "Fleet of Vehicles Management Using Cloud Computing" o Advanced Computing Technologies o IT Project Management
Degree Classification (Grade): Upper Second Class (2:1) Modules included: o Embedded Microprocessors Group Project o Object Oriented Software o Communication Systems o Advanced Computer Architecture o Engineering Management o Advanced Network Management and Design o Programming for Engineers o Individual Project: Project Title "CU Open day Application Using Android Platform" o Operating Systems and Security o Networked System Architectures o Photoshop to Intermediate Level
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