FRAUD MONITORING MANAGER
Gulf International Bank
Total years of experience :18 years, 9 Months
The following tasks are part of my responsibilities:
"Set Fraud rules along with business and Risk. Review the fraud rules and manage the required tuning to these parameters.
"Manage and keep a close watch on fraud reports. Immediate remedial action should be taken in order to prevent fraud cases.
"Manage and control Fraud MIS, Checklist and filing. Make sure that P&P are available.
"Ensure observance of rules prescribed in the Visa Operating Regulations.
"Investigate fraud cases along with chargeback unit and call center.
"Ensure compliance to bank policies and procedures, central bank rules and visa regulations for suspicious transactions.
"Verifies that all transactions related to fraud monitoring are completed as per required timelines.
"Establish strong communications between fraud monitoring unit and AFS team to update management with reports related to fraud monitoring on the agreed timeframe.
"Manage fraud monitoring process, review and ensures that appropriate actions are immediately taken.
"Ensure escalation of suspicious transactions to the risk unit and coordinates performance of recommended actions.
"Review the audit recommendations related to fraud monitoring and implements actions to regularize and/or implement such recommendations if required.
"Conduct inter and intra departmental coordination.
"Observance of service level agreements and customer satisfactions in term of service delivery.
"Review Fraud rules and parameters periodically. Based on history and volumes of fraud, apply the required tuning to these fraud rules
The following tasks are part of my responsibilities:
• Manage SPAN settlement & Reconciliation.
• Managed GCC\ settlement & Reconciliation.
• Setup the Settlement & Reconciliation unit, Opened GLs and identify the accounting entries for Visa debit card settlement with the coordination Finance & Retail Business. All transactions are settled and reconcile timely.
• Ensure no financial loss occur due to any operational breakdown.
• Manage and minimize the potential operational losses.
• Manage the operational risk and strengthen the control in the unit.
• Work as a backup at any position where Head of Cards & E-Channel Operation assigns.
• Properly maintain the unit MIS in order to highlight the unit’s efficiency.
• Maintain all the aged sundry & GL and have MIS for strong follow up on it to prevent the banks’ financial losses.
• Support Head of Card Operation & E-Channel in Strategic planning for improvements of unit efficiency.
• Design innovative measures, reports and tools to establish the Credit Card Chargeback unit.
• Lead any product test before going life for production.
The following tasks are part of my responsibilities:
• Manage payments and settlements of SAMA, GCC and Visa.
• Manage maintenance of Debit and credit cards.
• Reconciliation of Internal and external accounts.
• Decision making for disputed cases under chargeback, liaise with management and make recommendations about issuance of temporary credit decisions.
• Preparation of MIS reports related to chargeback cases, reporting of funds, temporary credit issued, cases won, temporary credit recovered and funds from internal charge backs. Supervising, fraud reporting and SAFE reporting.
• Handle related projects and co-ordinate with different units.
• Delivering Process Flows Charts,
• Preparing Policies and Procedure for different units of the Bank.
Holds responsibility for Quality Management System (QMS) compliance. In other words, helped in managing all business-wide, quality policies, procedures, processes, programs, and practices, to assure the continuous conformance with appropriate standards and regulations.
I worked as a navigating officer onboard oil tanker ships for 2.5 years. My main responsibility was to navigate the ship safely with accordance to the International Maritime law & regulations.
I consider this experience as a distinctive & challenging experience. My communication skills were enhanced and sharpened due to working in a multi-cultural working environment. It was a real work under pressure job. I was in charge of various operations such as loading & discharging of the ship. I was also responsible for the inspection & maintenance of the safety equipment’s onboard the ship.
Bachelor of Science in Business Administration (EXT) – Quality and Operations Management (GPA 4.66). Excellent – Second Honors. King Abdulaziz University, Jeddah, Kingdom of Saudi Arabia 2008 – 2012.
Diploma in Marine Operations. Northumbria University, Newcastle, UK 2004 – 2005.