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Saad El Achir

inbound sales and customer retention specialist·rogers

Morocco

Bachelor's degree, Electrical Engineering

Work experience

Total years of experience: 0 years, 7 months

inbound sales and customer retention specialist

November 2025 - May 2026

rogers

Casablanca, Morocco

November 2025 - May 2026

Ranked Top 15 out of 2, 158 agents on the Rogers Canada inbound sales and customer retention campaign while supporting customer accounts through IO Solutions.

Key results:

• Generated approx. $43K/month in revenue impact through upselling, retention, and revenue protection

• Achieved a 13% conversion rate in a high-volume inbound support environment

• Maintained 100% CSAT proof with strong verified customer feedback

• Received top-seller recognition for HUP / product sales performance

• Handled billing concerns, upgrades, cancellations, objections, and account support

• Used Genesys, Maestro, OneView, 1Source, V21, ICM, and Microsoft Teams.

Company industry:: Telecommunications

Education

Harbin Institute Of Technology

June 2028

Bachelor's degree, Electrical Engineering

China

GPA (point): 3.8 out of 5

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications

IELTS

British council

Dec 2025 - Dec 2027

Inbound Sales

HubSpot academy

Jun 2026 - Jul 2028

Prompt Design in Agent Platform

Google Skills

May 2026

AI marketing