سعد حنا

Scheduling patient appointments, managing patient information, and ensuring that patient records are accurate and up to date.

Handling patient inquiries and complaints in a timely and professional manner, resolving issues to the satisfaction of the patient.

Educating patients about their insurance coverage and explaining the financial aspects of their visit, including co-pays, deductibles, billing procedures and surgery details.

Collaborating with the medical staff to ensure that patient care is coordinated and efficient.

Monitoring patient wait times and taking appropriate action to reduce wait times and improve patient satisfaction.

Assisting with patient check-in and check-out procedures, including verifying insurance coverage and collecting payments.

Conducting patient satisfaction surveys and providing feedback to the management team on ways to improve the patient experience.

Providing training and mentorship to junior customer service representatives, as needed.


Providing excellent customer service to customers who visit the branch.

Assisting customers with inquiries and providing information about Zains products and services.

Resolving customer complaints and issues in a timely and efficient manner.

Processing customer orders and transactions, including bill payments, change services, top-up services.

Explaining Zains products and services, including the features and benefits of different plans and packages.

Upselling additional products and services to customers as per his needs.

Staying up to date with changes to Zains products and services and communicating those changes to customers.

Participating in regular training sessions to improve knowledge of Zains products and services and customer service skills.

Aiding customers with their transactions, such as buying or selling foreign currency, making banks transfers

Answering customer inquiries about exchange rates, transaction fees, and any other relevant information regarding the companys services.

Processing transactions and verifying customer identification and payment methods.

Providing guidance to customers on how to use the companys services, including online platforms or mobile apps.

Provide excellent customer service and ensure a positive experience for customers.

Responsible for reviewing all financial transactions, making the branch budget, and following up the movement of foreign currencies

Assistant Manager brunch
2013-2015

Responsible for ensuring that all operations of the branch run smoothly, including cash management, compliance with company policies, procedures and helping customer service

Handling customer inquiries and complaints, ensuring that they are resolved promptly and to the satisfaction of the customer.

Responsible for monitoring the performance of the branch, including financial performance and customer satisfaction, and acting as needed to improve performance.

Following the implementing marketing strategies to attract new customers and retain existing ones, including developing and executing promotional campaigns.

Responsible for collaborating with other departments within the company, such as marketing and operations, to ensure that the branch is aligned with company goals and objectives.
