Manager Business Development
Ehtesham Packages
Total years of experience :13 years, 11 Months
I make sure that Client's Packaging brings competitive advantage to its products in Market, by offering innovative Consumer / Customer centric packaging solutions, efficient and cost effective Packaging Materials, and fully compliant with local and international corporate directions.
- Work with the Sales Team to identify, qualify and close new business sales opportunities by demonstrating a consultative sales approach
- Actively lead the resolution of customer issues to ensure their satisfaction and a successful outcome to the sale
- Engage technical resources, as appropriate, to ensure the company overcomes any technical objections in the sales cycle
- Develop trusted relationships at a senior management level in enterprise accounts and develop and maintain their confidence
- Develop and maintain relationships internally and ensure a high level of teamwork and collaboration with support staff and other functions within the company
- Coordinate and deliver timely, accurate and quality information, as required to meet sales goals
- Ability to work in Team as well as alone
Led a team of Customer Support Staff, 10+ Call Center Agents, 20+ Field Technicians, for 40+
Workshop Technicians, 5 Franchises and 4 Service Coordinators to monitor and manage the After
Sales Service Operations of Karachi. As the assistant manager, I was responsible for ensuring round
the clock customer satisfaction, timely completion of all service related complaints, and revenue
targets related to out-of-warranty service and parts sales.
PROJECTS:
- Represented Dawlance Customer Service Department during Salesforce CRM development.
- As the Lead trainer, I travelled to Dawlance Customer Service Centers all over Pakistan to
train the employees on using Salesforce CRM to monitor the operations and for
performance reporting.
Product Trainings, Software and CRM (Oracle and Salesforce), Franchise & dealership management,
customer satisfaction, customer service, key-account management, field service management, team
management.