IT Manager
Abbasi Group
Total years of experience :9 years, 8 Months
• Define IT infrastructure strategy, architecture, and processes for Abbasi Group.
• Controlling HPE ProLiant management hardware, operating systems, and virtual infrastructure, configured, and monitored.
• Maintain all IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, and VC equipment.
• Analyze department needs and recommend solutions and/or best practices to increase user productivity.
• Maintain the software & hardware inventory across departments & offices including user licenses, laptops, etc.
• Manage the existing vendors and identify new suppliers to support all our users across all offices.
• Set up and maintain cloud infrastructure via AWS to get better performance and mitigate risk, utilize analytical tools to develop the most efficient package that meets needs and saves money.
• Implemented an information technology security system covering firewalls, Switches, servers, and policies led to increased security by 90%.
• Manage to use of CRM, ERP, and online solutions for real estate marketing to accomplish the highest results by being more visible to residential leads and reducing vacant units by 90%.
• Installed an infrastructural communication system to replace the old inefficient LAN, implementing new routers and switches, using Cisco-Meraki and high-performance switches which increased the internal network's speed by 10x.
• Implement enterprise security techniques network, hardware, disaster recovery, data protection, and endpoint security.
• Planned, coordinated, and managed all aspects of IT including procurement, installation, commissioning, operation, and maintenance of all hardware and software.
• Maintain the relationship between our suppliers and vendors in order to achieve company business goals.
• Manage projects through status meetings, weekly reports, identifying risks, and tracking issues.
• Handle the PABX systems, Security cameras, Access control, Attendance system, WIFI etc.
• Planned and executed company-wide IT projects, such as the migration of Servers, Windows os, and a new CRM system.
• Maintain Avaya IP Telephone System plus WatchGuard & Sophos firewall hardware.
• Administration and management of Windows (Server 2016, 2012, 10, 7, XP) and Linux operating systems, including deployment and troubleshooting.
• Implement and configure the online server using CPANEL, WHM, and Cloud Computing.
• Experience/knowledge of IPTV, CCTV, PABX, VMWARE, NUTANIX, HP storage platforms, data Centres & security products.
• Led the migration of the company’s entire server infrastructure to the cloud, resulting in a 20% decrease in hosting costs.
• Integrating new systems for data storage, network access, and backup enhances reliability and confidentiality.
• Execute a system audit plan using the CEH, and CISM techniques, thereby reducing downtime by 90%.
• Carry repairs & maintenance of all PCs, printers, IP telephones, and Servers decrease the IT budget by 95%.
• Wrote and managed the company’s IT policies and procedures to achieve compliance.
• Resolve Level 1 & 2 & 3 issues in systems & infrastructure configuring & Troubleshooting Network peripherals.
• Defined & build new ways of Business delivery to provide online training during the COVID situation led to an increase in revenue by 50%.
• Develop many web applications using Php and WordPress for the company, including apps for events and new partnership courses.
• Take end responsibility for user support such as troubleshooting, and managing user access on applications such as SharePoint, M365 portal, and windows server, Avaya systems, CRM.
• Provided support to 100 users in using Windows and Mac environments.
• Coordinated with third-party vendors, the customer, and the IT team to produce successful solutions.
• Maintain and configure CCTV IP & Analog Cameras, DVR, and NVR.
• Configure AD, DNS, WDS, WSUS, and File Server DFS and firewalls.
• Setup and Administration of a centralized Exchange Server for email service.
• Successfully migrated the company to a new server and implement changes to the network infrastructure that improved performance by 50%.
• Designed and generate a backup and disaster recovery solution that slashed the average recovery time from 2 days to 2 hours.
• Successfully implemented changes to the company's firewall that increased security by 25%.
• Wrote and implemented the company's standard operating procedures for system administration.
• Resolve Level 2, 3 issues in network configuring & Troubleshooting Network peripherals & IP phones Improved IT solutions & infrastructure consultancy for restaurants & other companies part of the group.
• Manage a team of 4 information technology members to implement our strategy through all projects Installation & configuration of servers & computers & Procurement of other service support.
• Prepared & monitored over 500 cars & equipment through GPS systems plus reporting to Chairman which gives a clear vision to real operation by 100%.
• Supervising the internal audit and review of tasks and policies to ensure that vulnerability and threats are mitigated.
• Effective integrations of warehouse management system software applications to centrally handle tasks were delivered.
• Achieve Time Attendance & Access Control systems for all projects & locations using mobile solutions to track and correct monitors, which was successful by 100%.
computer science
