سعد الشهراني

• Established a full-scale IT department and enterprise infrastructure from the ground up to support cross-functional business units and
global hubs.
• Established Cybersecurity department from the ground and built its entire foundation to use cloud and shared services.
• Launched ERP system (Oracle Fusion) covering HR, Procurement, and Finance departments to streamline back-office operations.

• Led IT modernization under the King Abdullah Project, implementing virtualization, cloud integration, and IT infrastructure
optimization to reduce physical footprint and enhance scalability.
• Oversaw delivery of complex infrastructure projects involving Azure cloud services, Windows & Unix OS, SharePoint, Active Directory,
Exchange, Kaspersky, Nexthink, Storage, and Backup solutions.
• Directed the successful implementation of Data Domain and ECS backup systems, ensuring secure backup of citizen and non-citizen
data as part of a robust disaster recovery strategy.
• Standardized backup workflows, classifying critical vs. non-critical data, and created comprehensive backup documentation to
enhance recovery efficiency.
• Executed a full infrastructure migration project, including environmental assessment, reporting, and hardware transformation planning.
• Developed a hardware profiling standard to guide MOJ equipment upgrades, aligning with virtualization and evergreening initiatives.
• Migrated Oracle Manward servers from Yisser to MOJs internal infrastructure, improving control and reducing latency.
• Deployed new-generation Dell servers to streamline automation and reduce manual operations, increasing system efficiency.
• Upgraded legacy systems to supported versions, effectively eliminating infrastructure risk flags.
• Led a seamless VM migration project as part of the storage refresh and evergreen strategy, improving performance and resource
utilization.
• Successfully renegotiated a 3-year Microsoft Enterprise Agreement, securing over 30% cost reduction while maintaining licensing and
compliance standards.
• Reorganized and realigned a 16-member Technical Systems team, assigning roles based on capability and delivery to enhance team
productivity and stability.
• Established and managed a formal Change Management function, aligning with ITIL standards to regulate production changes and
minimize service disruption.
• Advocated and enforced ITIL-based workflows across technical systems to promote process standardization, compliance, and service
excellence.

Progressed through roles: Technical Engineering Officer → Senior Officer → Specialist → Manager
• Promoted through four positions, culminating in the leadership of IT infrastructure, applications, and technology services across
SABBs enterprise environment.
• Directed initiatives aligned with HSBC group IT standards, ensuring infrastructure compliance, availability, and scalability across all
branches and systems.
Key Achievements:
• Led the administration and optimization of enterprise VMware and Windows Server environments, ensuring business continuity for
critical banking operations.
• Delivered strategic oversight for Business Recovery Planning (BRP) and Disaster Recovery (DR) setups, including User Acceptance
Testing (UAT) environments.
• Managed the installation, monitoring, and performance tuning of banking infrastructure, ensuring adherence to global compliance
standards and optimizing operational uptime.
• Collaborated with global offshore support teams (GLT) to streamline server deployment processes, troubleshoot issues, and maintain
system availability post-implementation.
• Maintained continuous alignment of IT strategy with business needs, leveraging expertise in SCCM, SCOM, Citrix, and physical servers
(HP & IBM).
• Spearheaded key infrastructure projects including server upgrades, virtualization, and system consolidation, significantly reducing
operational costs and improving agility.
• Led a team responsible for the day-to-day incident resolution, systems troubleshooting, and server management (physical and virtual),
ensuring high SLA performance.
• Assessed enterprise infrastructure needs and recommended system upgrades to enhance security, data recovery capabilities, and
business continuity.
• Designed and implemented solutions to maximize infrastructure throughput, optimizing system performance while coaching staff for
higher productivity and low turnover.

• Provided comprehensive technical support for academic computer labs, ensuring continuous system functionality across classrooms and
department offices.
• Defined and implemented system requirements for hardware, software, and infrastructure, aligning with evolving instructional technology
needs.
• Installed, configured, upgraded, and migrated software applications and operating systems across faculty and student workstations.
• Troubleshot and resolved hardware/software issues, network connectivity failures, and printer malfunctions to minimize downtime.
• Ensured timely availability of digital tools and IT equipment for lectures, labs, and instructional sessions.
• Supported the setup of classroom AV systems, input/output devices, and interactive tools to facilitate seamless academic delivery.
• Delivered user support to faculty and students, contributing to a stable, user-friendly IT environment within the computer science
department.