TECHNICAL SUPPORT ENGINEER
Shabakah Net
Total years of experience :13 years, 10 Months
TECHNICAL SUPPORT ENGINEER Shabakah Net, Jeddah October 2011 - Present
Currently working on ELM Information Security Project as a technical support engineer. I am responsible for supporting the company's SME (Small to Medium Enterprise) clients at all levels as part of IT helpdesk team. Maintenance and installation of hardware and software requirements and configuration.
Key objectives
• Maintain 100% Up-Time of network, Cisco Routers and peripherals.
• Remote support for users and network administrators.
• Plan and perform preventive and corrective maintenance on site.
• Management of the daily data backup and retrieval scheme.
• TCP/IP networking and hardware maintenance.
• Training of staff and compiling procedural documentation.
• Ensure Data Security is updated and monitored.
WIRELESS SITE SURVEY ENGINEER Communication Concepts
Jan 2011 - Sept 2011
Conducted Wireless Site Survey at King Abdulaziz University. Providing reports to Project Manager as well as recommendations and solutions.
Key achievements
• Deployment of WLAN network (Planning and Optimization)
• Indoor and Outdoor survey of premises.
• Surveyed and created reports of Cisco Access Points, frequency bands and data and voice services.
• Created Heat Maps for signal strength.
• Managed all support requests on site.
• Solutionised access points to meet customer requirements to achieve strongest signal strength.
• Created Coverage Indicator in Cisco Wireless Control System (WCS)
• Created raw data material of wireless requirements.
• Installing, configuring and maintaining DSL Modems & Routers.
• Providing Technical assistance to end-user.
• Plan and perform preventive and corrective maintenance on site.
• Maintain and update the Complaint Management Software.
• Coordinating with project team to schedule work.
Master in Information Technology (MIT) - In Progress
Bachelor's in Technology (B.TECH) Electronics Preston University (Pakistan) - 2008 - 2010