Sai Purnikhaa A S

Key Achievement: Led cross-functional teams to streamline operational processes, boosting workflow efficiency by 30% and customer satisfaction by 20%. 
Maintained process documentation to simplify knowledge transfer and promote organization-wide standardization. 
Fostered cross-functional collaboration and open communication across multiple divisions.

Key Achievement: Directed the end-to-end management and rapid resolution of complex payment escalations, significantly reducing dispute resolution times. 
Maintained 100% compliance with global financial regulations and strict internal SLAs across all dynamic payment operations. 
Cultivated long-term, high-value client relationships and minimized response latencies through streamlined communication.

• Analyzing card payment transactions and identify discrepancies or irregularities.
• Handling daily transaction processes, ensuring all payments are accurately processed, Recorded, and reconciled.
• Identifying and facilitating of card payment transactions between a customer and a business.
• Scheduled project milestones - planning for project timelines and outstanding performance.
• Documented all customer inquiries and comments thoroughly and quickly.

• Assisted customers with account inquiries, resolved disputes, and provided information On bank products and services.
• Processed an average of 100 customer transactions per day accurately and efficiently.
• Assisted in branch operations, including cash vaults resulting in improved efficiency.
• Resolved customer inquiries and issues promptly, maintaining high customer satisfaction.
• To manage risk and compliance while supporting the operations of the branch.

• Handled various customer transactions, such as deposits, withdrawals, and payments, while Providing exceptional customer service.
• Managed a high volume of customer calls, consistently meeting or exceeding performance Targets.
• Provided in-depth explanations of complex banking policies and procedures, ensuring Customer understanding.
• Handling numerous transactions involving cash and coins, control inventory, audit record and Process cash deposits Receiving cash from cash remittance and loading cash in ATM /Kiosk Cassettes.
• Handling Safe deposit lockers / Bank Vault custodian to monitor the bank vaults security System, Maintains the vaults inventory, and records all transactions.

• Personal Assistant for Zonal Head - Answering phone calls, organizing meetings, Making Travel Arrangements, handling mail and liaising with clients.
• Interviewing the candidates and coordinating with HR regarding placement. Office Administration and Manage expense reports.
• Managed confidential correspondence with discretion.
• Preparing MIS reports include in-depth analyses of key factors such as sales, revenue, market Trends And challenges.
• Excellent organizational and time management skills, as well as the ability to handle multiple tasks.

• Working directly with customers, creating and maintaining relationships, and selling financial Products.
• Ensure compliance with the KYC policies and procedures of the Bank as stipulated.
• Promoting a banks products and services to new and existing customers.
• Implementing the sales strategy, objectives, and sales targets with recognition preparing Sales proposals, updating internal databases with client and conducting market research.
• Explaining the features and benefits promoting a banks products and services.
• Demonstrate your ability to sell, build customer relationships, and identify business opportunities.