Customer Service Associate
Pure Health
Total years of experience :9 years, 10 Months
Managing staff of 40 Customer Service Employees with PureHealth for a COVID-19 major airport operations
Incharge of Stock Control for AD Terminal 1 COVID Operations Keeping records up to date for staff's Shift changes & Off schedules Scanning, updating and sending Covid PCR test samples to Lab Guiding the staff to imply all COVID-19 Safety protocol
Review employee services & performance standards with each individual staff member periodically and help set goals to improve outcomes in customer service interactions
Resolve Passenger concerns and answer queries when asked from staff members related to customer complaints or issues
Initially started work as a data entry operator and performed PCR tests for the arriving guests.
Promoting and sampling brands such as Kellogg's - Muesli, Cocopops, Agthia - Grand Mills, Al Ain Vitamin D, Frico Cheese, Al Islami, MARS Company - Whiskas, MnMs, Lacnor, Sunrice, Sadia, Noor Oil, Pringles, PNG - Pampers and Al Foah - Date Crown
Reporting stock sold and managing stock on shelf in stores.
Supervised and mentored 3 team members.
Worked as customer service in several exhibitions and events. Job was to provide information to customers by listening to request, answering question, offering assistance, solving problems and multi tasking. Assisting customer in registration for certain events by asking questions.
Worked as a team leader at Abu Dhabi Science Festival 2016, job was to supervise the volunteers coming from different universities and assist children in doing specific activities.