Debt collection officer
Access Hire Middle East
Total years of experience :11 years, 3 Months
Analyze customer payment trends and identify areas for improvement
Develop and implement processes to improve collections and reduce DSO
Work closely with the sales team to resolve customer payment issues
Monitor and report on customer accounts and collection activity
Provide excellent customer service to internal and external customers
Perform other duties as assigned
Manage the accounts receivable process, including invoicing, collections, and
cash application, using NetSuite System, Oracle CRM
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
communicate & follow up effectively with the sales department regarding customer accounts on a timely basis.
Reconcile accounts receivable ledger to verify payments and resolve variances
Report any loopholes (Credit Notes / returned items /Debit Notes / Tax Invoices) to deliver smooth monthly payments without delays
Communicate with all, hypermarkets, groceries, malls, catering companies, and hotel chains throughout all UAE cities
Supervise and manage a team of collectors to ensure that the collection targets are met.
Implement collection strategy, techniques and procedures at various delinquent stages of the accounts.
Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills.
Ensure that the team targets are met on a monthly basis
Provide important feedback on collections to the Head Credit for modification of the front-end acceptance criteria.
Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections.
Review the collection reports on a daily basis and discuss the performance with the team
Manage a portfolio that encompasses freehold properties investment worth average of QAR 27+. millions monthly basis.
Reviewing Weekly the Finance Ledger for Bounced cheques, pending renewals records, reconciliations required
Handle up to 300-500 client’s monthly basis collecting payments, providing solutions and resolving disputes (Residential / Commercial) units.
Consistent follow up with tenants for payments and assisting them in transaction through customized online payment links, credit card, cash and cheques,
Prepare monthly reports and projection based on the cold calls and client follow ups.
Assist Tenants in making requested payment schedules and provide payment methods suiting their preferences.
Prepare monthly and quarterly projection based on the cold calls and client follow ups.
Prepare reports and projection for management and mediate on pending client payment issues.
Sending monthly statements to the Tenants and following up for the payments, through emails, calls and personal meetings.
Hotel management