Total Years of Experience: 23 Years, 7 Months
January 2013
To Present
Station Manager
at Avis Budget Spa
Location :
Italy
Avis Budget Spa, Rome (Italy)
Creation of robust marketing strategies for the station, Avis Budget in Rome Downtown station, southern region of Italy, overseeing the implementation of efforts. Strategies such as advertising new car fleet additions or promoting special holiday offers. The marketing plan provides attainable timelines . As a branch manager must be able to effectively train and develop her staff, showing staff different sales tactics that will help the team increase sales, training on computer software systems and advising staff members of any necessary safety protocols. Responsible for coaching the team, giving feedback to each team member to improve. She provides regularly scheduled performance reviews. As a car rental manager she handles customer complaints and resolves issues that are beyond the scope of line level employees. future. Evaluated by Net Promoter Score, which assesses whether customers will return to a store, hotel, or some other retail venue. Assistance.Management of the garage and supervision of cash flow. Promotion of products for sale, ancillaries.
Creation of robust marketing strategies for the station, Avis Budget in Rome Downtown station, southern region of Italy, overseeing the implementation of efforts. Strategies such as advertising new car fleet additions or promoting special holiday offers. The marketing plan provides attainable timelines . As a branch manager must be able to effectively train and develop her staff, showing staff different sales tactics that will help the team increase sales, training on computer software systems and advising staff members of any necessary safety protocols. Responsible for coaching the team, giving feedback to each team member to improve. She provides regularly scheduled performance reviews. As a car rental manager she handles customer complaints and resolves issues that are beyond the scope of line level employees. future. Evaluated by Net Promoter Score, which assesses whether customers will return to a store, hotel, or some other retail venue. Assistance.Management of the garage and supervision of cash flow. Promotion of products for sale, ancillaries.
March 2008
To December 2012
Sales & Operations Manager
at INA Assistalia
Location :
Italy
The responsibility of the position was the overall success of Insurance Sales Programme. Implementing sales strategies to a large team, while communicating effectively with clients, support staff, and executives. Leading a team or multiple teams of Insurance Sales Agents and be responsible for delivering daily, monthly and yearly sales objectives. Deliver on key metrics (Target Sales, Conversion, Service Level) as outlined in program contracts .Supervising and develop the Sales Team including training, evaluating performance, disciplinary action, goal setting and compliance. Executing call center operational practices; including attendance adherence and vacation policies, coaching cadences, and company policies. Participate in the planning and on-boarding of new agents for the annual enrollment period, coordinate classroom training, material development, and assessment testing. Coaching performance by using reporting tools, product knowledge, and sales strategies.
Identify areas of improvement and take appropriate steps to make improvements. Driving compliance through script adherence and maintain a high quality work environment at all times. Providing tactical expertise to support overall client and company business strategy. Handling confidential material, escalations, and sensitive information in a professional manner. Interpreting and analyzing performance data to better coach and lead agents
Identify areas of improvement and take appropriate steps to make improvements. Driving compliance through script adherence and maintain a high quality work environment at all times. Providing tactical expertise to support overall client and company business strategy. Handling confidential material, escalations, and sensitive information in a professional manner. Interpreting and analyzing performance data to better coach and lead agents
November 2007
To October 2008
Manager/Sr. Manager Hse
at 3 Dimesions to Business
Location :
Italy
Main activities and responsibilities HR/Office Manager in the American company 3D2B S.r.l., a provider of Information Technology for International Enterprises such as SAP, HEWLETT PACKARD, NOVELL.
Responsible for Human Resources by ensuring that culture and values are reflected and reinforced through HR processes, including Recruitment Performance Management, and recognition programmes. Business Travel Consultant for all Office Staff. Assistance with Learning and Developing team's training session. Preparing management information. Anticipating, and responding to emergingHR issues. Promoting best practice. Ensuring the smooth running of the office, i.e. the Building, People and IT.
Responsible for Human Resources by ensuring that culture and values are reflected and reinforced through HR processes, including Recruitment Performance Management, and recognition programmes. Business Travel Consultant for all Office Staff. Assistance with Learning and Developing team's training session. Preparing management information. Anticipating, and responding to emergingHR issues. Promoting best practice. Ensuring the smooth running of the office, i.e. the Building, People and IT.
December 2006
To March 2008
Sales Manager
at Alleanza Toro SpA
Location :
Italy
The responsibility of the position was to drive and grow new business revenue. Client relationships Management to ensure that clients' needs and requirements are met. Proposal of portfolio solutions and options. Developing base for long-term sources of clients by using marketing systems, referrals, occupational, and special-interest groups to compile lists of prospects. Determining clients' particular needs and financial situations; determining extent of present coverage and investments; ascertaining long-term goals. Developing a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Enhancing agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Looking for opportunities to develop monetizable solutions for clients, and insuring clients receive superior customer service. Staying abreast of the most current products and services offered by the Company as well as industry regulations and news.
November 2004
To October 2006
HR Manager
at 3 Dimensions 2 Business
Location :
Italy
Occupation or position held Office Manager/HR Manager.
Main activities and responsibilities HR/Office Manager in the American company 3D2B S.r.l., a provider of Information Technology for International Enterprises such as SAP, HEWLETT PACKARD, NOVELL.
Responsible for Human Resources by ensuring that culture and values are reflected and reinforced through HR processes, including Recruitment Performance Management, and recognition programmes. Business Travel Consultant for all Office Staff. Assistance with Learning and Developing team's training session. Preparing management information. Anticipating, and responding to emergingHR issues. Promoting best practice. Ensuring the smooth running of the office, i.e. the Building, People and IT.
Main activities and responsibilities HR/Office Manager in the American company 3D2B S.r.l., a provider of Information Technology for International Enterprises such as SAP, HEWLETT PACKARD, NOVELL.
Responsible for Human Resources by ensuring that culture and values are reflected and reinforced through HR processes, including Recruitment Performance Management, and recognition programmes. Business Travel Consultant for all Office Staff. Assistance with Learning and Developing team's training session. Preparing management information. Anticipating, and responding to emergingHR issues. Promoting best practice. Ensuring the smooth running of the office, i.e. the Building, People and IT.
May 2000
To August 2004
Duty Officer
at Volare Group Spa
Location :
Italy
Main activities and responsibilities Duty Officer acting Station Manager in an Italian airline "VOLARE GROUP-AIR EUROPE" at Leonardo Da Vinci Airport of Rome. Her principal duties were planning, pre-coordinating and coordinating operative activities ( passengers- cargo ), transmitting post-flight documentation, statistics, ticketing, reports, managing personnel's work-shifts and Station administration, assisting and briefing Crews, supervising Handling Personnel, interfacing with clients of different nationalities in order to assure Customer Care Assistance. Management of all Tour Operators' requests, supervision of the ticketing office, promotion of products for sale .The main activity of the company is based on long haul and short haul flights.
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