Social Media Specialist
Sana's Kitchen
Total years of experience :16 years, 6 months
Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media Web sites.
- Collaborate with other marketing staff to integrate and complement marketing strategies across multiple sales channels.
- Participate in the development of online marketing strategy.
- Implement online customer service processes to ensure positive and consistent user experiences.
- Utilize YouTube, Facebook, Twitter, Instagram, Linkedin and SnapChat to connect with users, find products and services they want to buy and do business online through social media channels.
• Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, onboarding, discipline, grievance, counselling, pay and conditions, contracts, training and development, succession planning, administer annual leave records, performance appraisals, job evaluation and quality management issues.)
• Work with the PRO to implement a smooth structure for obtaining Visa and Visa renewals.
• Work with senior management to formulate HR plan, manpower objectives, human resource policies and procedures to support the business plan.
• Develop and execute compensation and benefits strategy, which includes salary surveys, job levelling, offers, rewards systems, bonuses, medical plan as well as introduction of incentive pay like inflation cover plan and seniority pay etc.
• Identify production and delivery of a number of agreed training programs as directed by management, and the appraisal process.
• Provide current and prospective employees with information about policies, job duties, working.
• Conditions, wages, opportunities for promotion and employee benefits. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Advise managers on organizational policy matters such as equal employment opportunity and harassment, and recommend changes based on the UAE labour law.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Maintain records and compile statistical reports concerning personnel- related data such as hires, transfers, performance appraisals, and absenteeism rates, retention rate, headcount, sickness.
• Investigates and reports on duty accidents for insurance claims purposes
• Delivering high quality services to public and private sector clients; ensuring outstanding level of service at all times.
• Responsible for administrative duties, including client report preparation, updating files, processing documents and ensuring all information is accurately logged for future reference.
• Liaising closely with resourcing and planning team to exchange key information.
• Managing the daily operations at the front of house reception, delivering friendly and efficient customer service to create a warm and welcoming atmosphere with the key aim of retaining and attracting new customers.
• Acting as Reservations and Sales Agent on daily basis
• Dealing with customer complaints in a professional manner; researching and answering all enquiries promptly.
• Assuming responsibility for relevant product delivery and stock management; setting stock levels, checking, counting, storage, reconciliation and loss investigation.
• Responsible for ad hoc managerial tasks as required in the hotel Manager's absence
Received Masters of Social Sciences Title after 10 semesters full education on one of the major Universities in Poland.
Post Graduate Diploma in HR Management
