Senior Account Manager For Tunisia & Africa
Spectrum Groupe
Total years of experience :24 years, 8 Months
• Proactively identifying opportunities to reinforce the stores brand through field activities.
• Promoting high quality response at every opportunity.
• Delivering sales and profit growth through strategic account partnerships.
• Marketing, promoting and selling premium brands.
• Driving success within a specific region by empowering teams in line with the overall leadership plan and blueprint.
• Maintaining and developing a computerized customer & prospect database.
• Organizing and maintaining stunning merchandising displays.
• Managing a sales team of 5 people.
• Maintaining relationships with multi-channel accounts.
• Able to coach, motivate and engage a diverse team.
• Proven track record of achieving sales targets.
• Willing to travel to different locations around the country.
• Multi-site experience of working across a variety of locations.
• Detail oriented with the ability to manage projects from inception through execution.
- Establishes productive, professional relationships with key personnel in assigned partner accounts.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
- Meets assigned targets for profitable sales volumes and strategic objectives in assigned partner accounts.
- Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
- Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
- Sells through partner organizations to end users in coordination with partner sales resources.
- Manage potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
- Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.
- Ensures partner compliance with partner agreements. - Drives adoption of company programs among assigned partners.
- My role is to manage Local Government, industry and other Customers in Tunisia.
- I engage and build relationships at all levels from IT Manager through to CxO level and work outside of the IT organization to ensure I fully understand the
project requirements at a user and budget holder level.
- In a typical sales cycle, I would expect to build a Business Case and focus on bringing relevance, value and business efficiency through IT investments.
- As my customers and experience within different kind of customer in Tunisia, I understand all of the frameworks and buying routes that this sector utilises.
- Develops a business plan and sales strategy for the market that ensures attainment of
company sales goals and profitability;
- Responsible for the performance and development of the Sales Department;
- Initiates and coordinates development of action plans to penetrate new markets;
- Conducts one-on-one review with all Sales Team to build communications that are more
effective and to provide insight for the improvement of Sales and activity
performance.
- Provides timely feedback to senior management regarding performance;
- Creates and conducts proposal presentations and RFP responses;
- Recruits, tests, and hires Sales Team based on criteria agreed upon by senior
management.
- Writing & Issuing proposals and/or Quotations
- Maintaining & developing relationships with existing customers by calls & emails.
- Visiting potential customers to prospect for new business.
- Acting as a contact between the company and existing potential customer & markets
- Maintain and develop the corporate image of the company
- Negotiating terms of agreements & closing sales.
- Gathering market and customer information.
- Representing the company at trade exhibitions, events and demonstrations
- Negotiating variations in price, delivery and specifications with managers
- Advising on forthcoming product developments and discussing special promotions
- Liaising with suppliers to check on the progress of existing orders
- Recording sales and order information and sending copies to management.
- Making accurate, rapid cost calculations, and providing customers with quotations.
- Feeding future buying trends back to employers.
- Management roles
- Redaction of technical specifications according to information system projects
- Participation for twining projects according to Program for support Association Agreement with EU.
- Management of IT projects
- Validation of technical specifications developed by customers of the Unit.
- Network administration activities;
- Information Security System administration;
- Maintenance Hard and soft
- Sales activities: Writing & Issuing proposals and/or Quotations (Computers, servers, printers, security products: Firewalls, routers, antivirus, IDS and others) - Gathering market and customer information.
- Answer of calls of bid;
- Represent the company in certain forums and conferences if needed.
- Develop and provide local market intelligence
- IT Audit (Sales and technical operations)
Project Management skills:
During my experience with ICN, I managed several projects (Information security Audit) using MEHARI and ITIL methodology: exemple: OMMP, OEP, Ministry of trading….
During my career with AeTech, until Q2 of 2009, I managed several projects with Tunisian Customers such as STEG, STB, Tunisie Telecom, Douane, SNIT. The management concern these phases: project initiation (development of a business case, undertakes a feasability study, establish the terms of reference than appoint the project team and perform a phase review).
I participate as a member of a project planning team (Create project plan, create resource plan; create a financial plan, create a quality plan, create risk plan, create an acceptance plan, create a communications plan, create a procurement plan, contract the suppliers then perform a phase review)
When the phase of project planning will finish we pass to the execution plan. I manage also a lot of projects financed by UE when I was IT manager in UGP3A.
Control operations: mesearment of temperature, pressure
pig launch
DCS operations
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- Computer science - Network Technology - Security information system - Hard & Soft
Petroleum engineering Geology Seismic Sciences Tectonic