سابرينا CALAJE

06/2013 to Current Sales Executive
Chelsea Gardens Hotel Apartment Dubai, UAE
• Won top companies and brought business before completing first month in the company.
• Established strong client-relationship rapport and be able to convert dead accounts as an active producing account.
• Developed spreadsheets to track client by industry segment, able to identify and target potential companies.
• Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
• Consistently met and exceeded department expectations for productivity and accuracy levels.
• Retained and ensured proper handling and care of existing client accounts.
• Actively seeking newly set-up potential companies specially in the vicinity of the property.
• Informed customers about sales and promotions.
• Maintained friendly and professional customer interactions.
• Trained in negotiations and time management.

06/2012 to 03/2013 Supervisor, Operations Executive
dnata Travel, Emirates Group - Dubai, UAE
• Managed 2M dirham's sales portfolio.
• Negotiated and closed contracts with top companies, including Novartis, Brothers-Jumbo and Emirates ENBD, etc.
• Expert in handling MICE client disposals (Meetings, Incentives, Conferences and Events)
• Lead sales calls with team members to establish sales and customer retention goals.
• Expert in handling VIP corporate business and incentive passengers
• Monitored customer preferences to determine focus of sales efforts.
• Generated monthly and annual sales reports.
• Resolved customer complaints by exchanging merchandise as a service recovery.
• Prepared sales slips and sales contracts.
• Shared product knowledge with customers while making personal recommendations.
• Maintained friendly and professional customer interactions.
• Trained in negotiations and time management.
• Created and directed operations supervisors department training and development programs.

06/2008 to 06/2012 Senior Leisure Travel Consultant
dnata MMI Travel, Emirates Group - Dubai, UAE
• Handle corporate accounts and support dnata outstation staffs for holiday packages as their Holidays Specialist.
• Maintain VIP client profiles to be able to provide quality work of customer service to corporate VIP travelers
• Convert corporate email inquiries into sales
• Producing 300K-500K dirham's on monthly basis.
• Monitor and managed suppliers payments making sure consultants are processing invoices in a timely manner.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Tracked down sources of special products and services to meet customers' special needs.
• Informed customers about sales and promotions in a friendly and engaging manner.
• Confirmed that appropriate changes were made to resolve customers' problems.
• Recommended and helped customers select merchandise based on their needs and requirements
• Worked as a team member to provide the highest level of service to customers.
• Maintained friendly and professional customer interactions.
• Prevented client losses by working proactive, have focus on attention to detail and process the client requirements within the required time frame.

10/2007 to 06/2008 Operations Executive
dnata MMI Travel, Emirates Group - Dubai, UAE
• Achieved the department's financial targets by selling value added products at the right price with clients' satisfaction.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Managed sales call for target audience and do presentations, present proposals, brochures and tailor-make packages that are specifically designed for MICE market.
• Effectively plan, price, suggest and sell to clients and travel agents, designed brochures/flyers and tailor-made package according to MICE requirements.
• Advise clients of destination facts, highlighting tourist's attractions, major events, facilities for medical treatment, political and economical situations and other travel related information that is specifically required for group travels.
• Prepare sales summary sheets to enable accounts department to apportion profit of each individual transaction and to lodge liability amounts to supplier ledgers.
• Computed accurate sales prices for purchased travel transactions.
• Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
• Taking on supervisory responsibilities in the absence of the Supervisor.
• Managed quality communication, customer support and product representation for each client.
• Attended local, regional and national trade shows for product development training as defined by territory needs.
• Worked under strict deadlines and responded to service requests and emergency call-outs.

10/2006 to 10/2007 Outbound Travel Consultant
Lama Desert Tours and Cruises / Lama Holidays LLC - Dubai, UAE
• Provided strong support to Outbound Holidays Department as a Travel expert specialist.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
• Regularly sought opportunities to up sell and add on additional services to generate good sales per retail customers.
• Generated leads for new sales through telephone and email contact with customers.
• Prevented client losses by providing excellent customer service with focus on being attention to detail and work within the time frame given by the client.
• Organized weekly sales reports for the sales department to track product success.

04/2006 to 10/2006 Travel Consultant
Philscan Travel and Tours Inc. - Makati City, Philippines
• Outbound Holidays Travel expert specialist Promptly responded to general inquiries from members, staff, and clients via phone, e-mail and fax.
• Regularly sought opportunities to up sell and add on additional services to generate good sales per retail customers.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided accurate and appropriate information in response to customer inquiries.
• Prevented client losses by providing excellent customer service with focus on being attention to detail and work within the time frame given by the client.
• Organized weekly sales reports for the sales department to track product success.
• Built customer loyalty by placing follow-up calls for customers who purchased or inquired during the past months.

12/2005 to 04/2006 Nego Fare Analyst/Encoder
Amadeus Marketing - Makati City, Philippines
• Rates analyst and document system loader
• Handling confidential fares of Airlines and Travel Agencies by manually inputting codes on the system
• Generate test pricing and drive ticketing for quality check and correct any faults which may result to agents ADM.
• Load negotiated fares on the Amadeus System thru various channels.
• Detail oriented and focused on accuracy maintaining 0% faults on system fare loading.