IT Service Delivery Manager
Fujitsu
Total des années d'expérience :12 years, 1 Mois
Role: Service Delivery Lead
-Data driven evaluation to identify anomalies and provisioning critical feedback to client to assist in making the infra robust and scalable.
-analysing quantitative data to assist in process and service delivery enhancement.
Project: transformation project from legacy to VOIP environment at 42 locations Service Delivery: Service transition, process design, team development and training, measuring Service quality and improvement, SLA management, KPI Dashboards (Team size -26 in-house Techs + Onsite+ vendors)
Role: Technical Assistance Centre (TAC Engineer)
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