Customer Service Team Leader
Gulf Air Manama
مجموع سنوات الخبرة :14 years, 4 أشهر
Team Leader in charge of and adhering to company standard service
• In charge of onboard Duty-Free sales and successfully exceeding targets of 25000 USD
• Monitoring of team members on the job performances, grooming standards and maintaining professional service language and decorum at all times
• An overall on time completion of a safe and smooth service, maintaining safety of aircraft, crew and customers.
Managing unruly behavior of irate customers and problem solving or deescalating any issues respectfully and professionally.
• On the job appraisals of up to 7 team members