Sacha Fonseca , Customer Service Team Leader

Sacha Fonseca

Customer Service Team Leader

Gulf Air Manama

البلد
البحرين - المنامة
التعليم
بكالوريوس, Education And Psychology
الخبرات
14 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 4 أشهر

Customer Service Team Leader في Gulf Air Manama
  • البحرين - اَلْمُحَرَّق
  • يونيو 2006 إلى سبتمبر 2020

Team Leader in charge of and adhering to company standard service
• In charge of onboard Duty-Free sales and successfully exceeding targets of 25000 USD
• Monitoring of team members on the job performances, grooming standards and maintaining professional service language and decorum at all times
• An overall on time completion of a safe and smooth service, maintaining safety of aircraft, crew and customers.
Managing unruly behavior of irate customers and problem solving or deescalating any issues respectfully and professionally.
• On the job appraisals of up to 7 team members

الخلفية التعليمية

بكالوريوس, Education And Psychology
  • في University Of Mumbai
  • أبريل 2008