Business and Marketing Counsulant
Freelancer
مجموع سنوات الخبرة :6 years, 4 أشهر
• Management of new hire and onboarding across LOBs.
• Managing monthly shrinkage and SLA.
• forecast/ scheduling analysts detailing previous and current week’s
performance.
• Monitor real-time staffing Adherence and real-time ACD agent work
state reports.
• Actively involved in process improvement and KPI development.
Marketing Manager Freelancer
Manager - Sales and Business Development Insurancede
kho.com
• Maintaining historic data and trending, producing forecasts, and managing real-time behaviors such
as
• adherence, and TOS.
• Conduct weekly/ monthly performance review with different stake holders, share key performance
• updates and quality metrics.
• Publishing and sharing the reports on daily/weekly/monthly basis.
• Monthly reviews with team lead to gauge the team performance and help them in achieving the
organizational goal
• Responsible for timely and Service Level Agreement (SLA) oriented quality output from the team on
daily basis
Assistant Manager CONCENTRIX
Business Development Head Contactinsure LLC
Team Leader Hero Group
Team Leader SERCO GLOBAL SERVICES LTD.
EDUCATION AND TRAINING
LANGUAGE SKILLS
MOTHER TONGUE(S): Hindi
• Develop strategic & tactical plans to identify, analyze and effectively respond to client’s needs,
emerging trends and best practices.
• Review, recommend and implement new methods and procedures to ensure efficiency of
operations.
• Liaise with departments like transport, admin, technology, Q&P, Risk and HR-Ops to facilitate efficient
Client Servicing & Delivery
• Maintaining regular and cordial relations with the customer, getting to know the client, and genuinely
seeking to be there for the customer in every possible manner to build a strong. relationship and
sustain the profitability of the business.
• Ensuring timely and quality delivery of all client requests.
I pursued my MBA with a dual focus on Operations and Finance, driven by a passion for optimizing business processes and maximizing financial efficiency. Through rigorous coursework and practical applications, I gained a comprehensive understanding of supply chain management, quality control, and strategic decision-making within the operations realm. Simultaneously, I delved into the intricacies of financial markets, portfolio management, and corporate finance, honing skills essential for effective financial analysis and risk assessment. This interdisciplinary approach equipped me with the tools to tackle complex challenges at the intersection of operations and finance, empowering me to drive sustainable growth and innovation in any organizational setting.