MANAGER
Bayer CropScience Limited
Total years of experience :0 years, 0 Months
Flagship Company of Bayer Group Responsible for Managing IT operations and Infrastructure Projects for North and Central India.
•Liaising with Team Internal Customer Sale and Marketing Team and External customer (I Concept).
•Currently Supporting Leap Project, also providing Trainings related to IT.
•Providing Support for smooth and successfully run of TAB Camping in Various Crop.
•Participated in Paddy, Cotton and Apple crop campaigning, (Fame and Nativo Oberon ).
•Currently providing support to third party for training of internal team Famer segmentation tool.
•Supporting management and staff to help create their own successful and productive team and become effective team leaders.
•Asset management, Vendor management and IT Logistic, Regional network activities.
• Handling IT Infrastacure entire sites for North Zone and Central Zone.
• Monitoring and controlling keep a track on calls and tried to close the issue as per SLA and for Customer satisfaction
•Helpdesk Operations Handling day-to-day activities as per predefined processes communicating daily with Customer Support Centre functions to resolving customer complaints in a professional and effective manner.
•Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet.
•Supporting and coaching Area Managers to reach their full potential
•Operations Manager, responsible for whole region, incorporating 9 team members. With the help of other regional managers
Helpdesk Operations: Handling day-to-day activities as per predefined processes.
•Escalation Handling: Keep a track on calls and tried to close the issue as per SLA and for Customer satisfaction.
•Problem Management: Root Cause Analysis for problem calls.
•Providing the prompt and effective solution to users.
•Application Management: Providing support for Lotus Notes, Open Office 1/, 2 and Ms Office Client side VPN Data Card Configuring.
•Actively takes the ownership for patches activity and completes as per deadlines.
•Antivirus Management: Monitoring Antivirus status on PC as well as Server through Trend Micro and take the appropriate step if threat found.
•Backup Management: Check on daily database backup for all branches under Chandigarh HUB
•Team Management: Co-ordination and time-to-time communication to/with all team members to avoid team conflicts and more productivity.
•Scheduling Branch Visits and taking appropriate steps in case any concern observed
courses: Project Management Training. •CCNA ( Cisco Certified Network Administrator ) •WACE (Wipro Assessment of Competency Exam) Win2K. •MCP (Windows NT 4.0
courses: Project Management Training. •CCNA ( Cisco Certified Network Administrator ) •WACE (Wipro Assessment of Competency Exam) Win2K. •MCP (Windows NT 4.0
courses: Project Management Training. •CCNA ( Cisco Certified Network Administrator ) •WACE (Wipro Assessment of Competency Exam) Win2K. •MCP (Windows NT 4.0