System Engineer
Emirates Driving Institute
Total years of experience :9 years, 1 Months
Handling All the IT Infrastructure related Project for Emirates Driving Institute.
▪ Planning& Executing Multiple Projects from Proposal to Project closure, developing sourcing
Strategies to meet projects schedule and mange project costs.
▪ Email account creation, configuration and management-O365
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▪ Managing Fort iGate Firewalls with Fort-iguard filtering
▪ Initiating and Participating in Departmental meeting to discuss and understand IT Requirement for
improvement opportunities help business achieve its target fast and efficiently.
▪ Reviewing IT Operation result of company, compared result to established IT Objectives and Ensured
Appropriate measures are taken to correct unsatisfactory result.
▪ Providing day to day full technical support at company level
▪ Implementation Veeam Backup and restore 9.5 with the Tape device Dell Power volt. Every day
Backup activity of all virtual server.
▪ Maintenance and managing VM’s using Vcenter.
▪ Scheduling VEEM job for routing backup.
▪ Experience in Implementation of Call center Genesys system.
▪ Adding the servers to domain. Mange Account Lockout issues.
▪ Creating and configuring Group Policies.
▪ Creation and Deletion of Enterprise Administrative account and maintain their access rights.
▪ Lead technical evaluation of solution and services offers as per business Procurement requirement
And technical support for commercial Procurement.
▪ Ensuring Delivery of IT Infrastructure solutions designed as per scope & Project Timelines, through Right
Set of Internal/External Partners.
▪ Responsible to conduct architecture, implementation review meetings to discuss the requirements, Provide
Recommendations to customers & Ensure Project Scope and deliverables are defined and agreed with All
Relevant Parties(Network, Security, Storage, Backup, Facilities Group etc)
Troubleshooting / repairs of hardware for all types of desktop PCs, Laptops and Printers.
▪ Understands and follows ITIL Processes.
▪ Provides after-hour support and on-call support as required.
▪
Maintaining Uptime and stability of OS (Windows
Deploying new hardware & evaluating new software
▪ Handling technical issues of Home & Small & Medium Business Customers.
▪ Providing solution for hardware related problems.
▪ Providing technical solution over phone & remotely
▪ Installing & troubleshooting on different operating systems.
▪ Troubleshooting different Modem & Routers.
▪ Installing and configuring Modem and Internet
▪ Manual cleaning of slow workstation temporary files, Cookies and unnecessary
profiles to speed up the machine performance.
▪ Installing/Uninstalling applications like MS Office 2010, Security Software's like
MacAfee, Norton, MS Security Essential.
▪ Installed software, patching, upgrading and maintenance of operating system.
▪ Configure Email outlook and troubleshoot corrupted OST files.
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Major projects
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IT infrastructure Implementation of 3 locations over Kerala State
IT Engineer role | MEDI-TECH
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Data Centre Disaster recovery implementation project
Veeam backup and replication (IT Engineer role as a part of team).
▪ Microsoft Certified Solution Expert (
▪ Microsoft Certified Solution Expert (
▪ Microsoft Certified Solution Expert (
▪ Microsoft Certified Solution Expert (
▪ Microsoft Certified Solution Expert (