Commercial Assistant
Suhail Bahwan Automobiles LLC
Total years of experience :3 years, 8 Months
May 19, 2012- Till date Suhail Bahwan Automobiles LLC. Oman
Commercial Assistant
• Following the procedures and practices of the company.
• Administrating & assisting the sales team in their daily sales activities.
• Update & maintain the stock and registers.
• Procurement of necessary documents relating to the sale of automobiles.
• Billing of automobiles.
• Post sales & after sales follow up & services.
• Assisting sales in closing deals and procuring required documentation.
• Keeping track of logistics, for effective sales.
• Conducting customer meetings, to enlighten them about the present schemes & offers.
• Having knowledge of SAP 7.30.
Welcoming of guest, Check-in / Check-out of guest, cashiering, generating reports, Taking reservations, upgrading & upselling of rooms
Night auditing,
Nov '10 - Jan '12: Le Meredien, Kochi
Front Office Assistant / Supervisor
• Efficiently worked on Office Projects using Microsoft Word, Excel and PowerPoint.
• Shouldered responsibility of answering telephone and routing calls to appropriate recipients.
• Assisted co-workers with various tasks.
• Accountable for maintaining files, faxes and photocopies documents as needed.
• Successfully worked on Property Management System-Opera 4.04 and Micros.
Jun '10 - Oct '10: The Zuri Kumarakom Resort & Spa, Kumarakom, Kerala
Front Office Assistant / Receptionist
• Managed activities like check-in & check-out of guests.
• Administered activities like baggage handling, taking reservation calls, escorting guests, answering incoming phone calls and directing it to proper department.
• Successfully followed the Star wood standards in order to achieve the peak of customer satisfaction.
• Underwent training on Opera, Version 5, which made work and procedures efficient and more reliable.
• Received appreciations from guests on comment card, and awards in extra-curricular activities like mime and other spots activities.
• Demonstrated abilities in dealing with Business clients and FAM tourists.
• The IT tools used were the Property Management System & Micros.
Completed an internship of hospitality from the Lalit Ashok Bangalore. The internship was for a period of six months. I was elected as the sports head during my college years, and we had conducted a few sports inter-college sports events. We also had food festivals, in which I had a major role to play, being the Assistant Manager, of the front office team, and the Manager of the Decorations team.
• Diploma in Hospitality Management from Institute of Advanced Management, Kolkata in 2010
• Class XII from St. Judges High School, Kolkata (CBSE) in 2007.
• Class X from Assembly of God Church School, Kolkata (Kolkata) in 2005 INTERNSHIP TRAINING Organisation: Grand Ashok, Bangalore. Duration: 6 Months. Key Learning's: Property Management System (Opera) & Micros, other hotel operations like Housekeeping & Food & beverage Services.
• Bachelor of Arts in Hospitality Management from Edinburg Napier University - U.K.