Assistant Manager
Vardaan Energy Solutions Pvt. Ltd.
Total years of experience :16 years, 7 Months
• Managed all aspects of HR including people management and development, recruitment, Induction, documentation, training & retention.
• Recruited associates based on the staffing goals of the store as well as the company’s hiring initiatives through optimum utilization of all recruiting channels.
• Conducted group interviews for potential associates bi-weekly using a company-wide standard interview process and help lead the decision making process for final hiring decisions.
• Extensively trained new employees and conducted orientations with groups of new hires to acclimate them to the company’s diverse and teamwork oriented environment in aspects of customer service and loss prevention.
• Conducted meeting and training sessions with team leads and also shared ideas to improve customer service and operational efficiency.
• Updated employee schedules on weekly basis.
• Organized employee engagement events.
• Processed, verified and maintained personnel related documentation.
• Liaised and dealt with issues related to employee leave of absence, staffing, grievances, employee relations and performance evaluation.
• Ensured up-to-date on the various Health and Safety checks to maintain a safe hazard free working environment.
• Promoting all the Products of Retail Banking Wealth Management Campaign (RBWM).
• Promoting Business Campaign As per need of Product Manager.
• Handling Adhoc Campaign.
• Sending all types of SMS to all teams which will migrated to use as Centre of Excellence SMS team.
• SMS will be going to execute after receiving the compliance approval.
• Co-ordinating with Vendor for service excellence.
• Giving solutions to the customer complaints and ensuring that reopening of the case does not occurs again.
• Proper training to be given to new joinees.
• Ensure updated customer information is used before campaign rollout.
• Develops graphs and other trend analysis on performance using operational data and preparing different types of MIS reports.
• Ensure that the ad-hoc queries are replied back to the product manager in specified timeline.
• Response Tracking for all campaigns handled.
• Uploaded more than 100 campaigns thru SMS. Ensure savings of INR 120000
in the year 2009
• Effectively recommending marketing campaigns to the front lines.
• Uploading new marketing offers for customer communication to front line.
• Manage smooth functioning of team work
• Share the results with the line managers.
•