Assistant Manager Cleaning
Dubai World Central
Total years of experience :20 years, 11 Months
Feb 2013 - till date
Assistant Manager Cleaning
Dubai World Central (DuServe)
Managing Cleaning Services for Dubai World Central and other Dubai based clients
Also handling account management for clients such as PLACE and ASTECO property management.
Role:
• Reporting to Head of Cleaning Services.
• Conducting site visits for new projects.
• Preparing manpower requirement and costing as per RFP of various projects.
• Formulating new SOP when required.
• Staff Appraisals Blue collar.
• Cost Control measures in place.
• Keep a check on stores activity.
• Ensuring staffing levels maintained as per the contract.
• Conducting audits for Facility and stores inventories.
• Meeting with suppliers and discussing current demands.
• Conducting training and team building events for staff.
• Promoting a healthy work culture there by contributing to positive work environment.
• Encouraging functional transparency and implementing company code of conduct as well as H.R. Policy relating to work culture and discipline.
Nov '09 - Jan 2013
Project Manager
October 2011 Cleaning Manager
November 2009 (Abu Dhabi National Hotels Compass)
Abu Dhabi National Hotels Compass.
Managing Cleaning Services for the client (ADEC Al Ain Schools.) total of 137 schools
Role:
• Co-ordinating with the client and company.
• Ensuring all SOP are followed by the staff.
• Cost Control measures in place.
• Keep a check on stores activity.
• Ensuring staffing levels maintained as per the contract.
• Meeting contract KPI.
• Conducting audits for Facility and stores inventories.
• Conducting site visits for new projects and developing staff, equipment, chemicals and consumable requirement for the same.
• Conducting training and team building events for staff.
• Promoting a healthy work culture there by contributing to positive work environment.
• Establishing a friendly atmosphere of superior guest service and product quality and delivering exemplary performance for the staff to follow.
• Encouraging functional transparency and implementing company code of conduct as well as H.R. Policy relating to work culture and discipline.
Team Handled
• Assistant Manager ---- 4
• Supervisors
12
• Team leaders ---- 138
• Cleaners ---- 729
• Drivers ---- 32
Job Achievement
Worked for DAS ISLAND Cleaning and Office support services Mobilization. Owner for Mobilization Matrix and onsite physical mobilization specifically dealing staff requirement as per the contract. And making cleaning schedules and tracking formats.
Worked for ADEC Musanada Al Ain School Mobilization (74 new schools with 440 staffing) . Owner for staff deployment as per the contract. Planning for deep cleaning of schools before contract commencement date. (All Schools under gone major maintenance and renovation)
Managing Cleaning Services for the client (Sekh Zayed Hospital Abu Dhabi) . Introducing administrative and operational framework for smooth and efficient functioning.
Managing Services for N.M.C. Al- Ain (Special Task)
Upgrade Hospital cleaning services for Joint Commission International survey.
Mobilisation of Housekeeping staff at Fraser Suites Dubai (A Five star Service Hotel Apartment)
Nov '07 - nov '09
AFM Soft services and Housekeeping Manager.
JOHNSON CONTROLS INDIA.
C.S.C India Pvt. Ltd. (JOHNSON CONTROLS)
Managing Towers consisting 3500 employees in terms of
Role:
• Preparing M.I.S. Reports. (relating to Front of the House, Housekeeping, Help Desk, Mail room, Cafeteria, Meeting Room, Power, Stationery etc)
• Managing Meeting rooms & Client visits. Generation of various reports such as meeting room utilization report, Events and expenditure report, Client feedback and suggestion report, Pantry Stock and requisition, Meeting room Forecast.
• Organising events such as branding, product promotional events, client presentations, employee welfare.
• Managing cafeteria relating to food quality, quantity, service and menu. Generation of various reports such as Meal Coupon consumption report, Cafeteria SLA report, Weekly menu, Guest coupon report etc
• Managing Help Desk functions and ensuring efficient functioning of Help Desk and Closure of all client requests on a positive note and well within S.L.A. Generation of various reports such as Helpdesk compliance report.
• Managing Housekeeping department. Maintaining highest level of cleanliness to ensure client satisfaction. Checking quality of housecleaning in various areas and tracking of security and engineering functions. Training of Housekeeping staff, Office Assistants related to work culture, Company policies, Grooming, Duties, Responsibilities.
• Vendor management and bill processing for Various support services such as Vending machine (Tea / Coffee / soft drink), water dispensers, Cafeteria, Housekeeping, Security, pest control.
• Functioning of stationery and accolade store.
• Mail room functions.
• Concierge functions.
• Maintaining good client relationship.
• Assisting the management in formulating effective Standard Operating Procedures in the department and making duty roasters.
• Responsible for maintaining quality and standards as per JCI norms and Central policy database of C.S.C.
Achievement
Successfully opening a project site to operations i.e. C.S.C Noida Towers Sector 62 (A 5 Lack square feet Property)
Exemplary performance award for 2008 from JOHNSON CONTROLS.
Internal Auditing Certified by ISME CENTER FOR QUALITY EXCELLENCE PVT. LTD.
Also working as a backup for Facility Manager.
June 2005 - Feb 2007
Jul '05: Housekeeping Executive
Sep '06:Asst. Manager Housekeeping
THE IMPERIAL NEW DELHI
243 -Rooms Five star Luxury Hotel
Housekeeping Operation Assignment
May '02 - Jun '05 Housekeeping Supervisor /Assistant The Trident Hilton Udaipur 143 /79 Rooms property -Laundry & Housekeeping Operation (Pre Opening Assignment)