Member Technical Staff
HCL Technologies
Total years of experience :15 years, 0 Months
• Software Engineer with 3 plus years of experience in C# and ASP.Net, PL/SQL (OCA Certified), Windows IIS Server 6.0, Oracle database 10g.
• ITIL V3.0 Foundation Certified - Innovated and stabilized ITIL and other work related processes to significantly improve productivity and customer satisfaction.
• Strong expertise in application services of Telecom domain.
• Team Lead with strong planning, co-ordination and business communication.
Project Background:
The primarily responsibility includes performing “Application Support and Maintenance” activities for three applications (Sales Catalogue, CPE+ and APE) which are part of the BT Global Services vertical. They are used for generating quotations for specific customer requirements and competitive biddings. All the three applications are categorized as business critical with accounted revenue loss incase of outages.
The technologies being used are C# & ASP .NET and ORACLE 10g with all the windows servers being managed at a clustered Virtual Data Center environment.
Key responsibilities include,
• Troubleshoot end-user, business community reported issues and provide fixes to data related problems or minor application code level problems.
• Regular communication with clients and business leads to gather data regarding application enhancements.
• Ensuring that all the application documents, processes and ITIL framework are compliant with BT Policies and as per CMMI guidelines.
• Prepare supportive documents and maintain checklists like Service Health Check, Data Retention Policy and KEDB of all the applications for audit and review purpose.
• Monitor various windows jobs, database feeds, space & performance, giving recommendations to increase table space, indexing, checking views, materialized views and tables proactively and take action accordingly.
Role: Specialization Associate Infrastructure
Client: Hewlett Packard
Project Background:
The primary responsibility includes to be a part of the “Server Monitoring Team” and to monitor all the servers of the client to ensure they are running fine. The applications running on them are business critical and need to ensure that the orders and other files are getting processed within the time limits as expected.
The technologies used are HP Infrastructure tools.
Main individual tasks being performed include,
• Monitor and support based on respective alerts generating in the Virtual Control Centre Console pertaining to Windows Server OS, Hardware, Network and Applications hosted.
• Troubleshoot issues using tools like Radia and other HP infrastructure tools for resolving the issues.
• Join conference calls with the client and other respective teams to find out the root cause of the issue.
• Use ticketing tools like Service Centre, BMC Remedy and Clarify and ensure process compliance.
• Innovating effective methodology and supporting team for optimized solution
Role: Services Support Representative 4
Client: CIBA - BASF
Project Background:
The primary responsibility includes to be a part of the “L1 Technical Support Team” to support the
Customers with their desktop, infrastructure, server and network related technical issues.
This involves monitoring of servers and network switches to ensure the infrastructure availability.
The primary tasks being performed include,
• Troubleshoot various issues related to Operating System(Win 9x, 2000 and XP), Network, Hardware and other Applications through Remote Desktop Access Procedure.
• Set Permissions and other appropriate modifications in Active Directory based on the rights assigned to the users as per the policy and monitor server alerts in Virtual Control Centre console.
• Use ticketing tool such as BMC Remedy for keeping a track of all issues.
I would complete my MBA in Systems from Sikkim Manipal University through distance education by November 2012
Completed B.Tech (IT) in Crescent Engineering College which is affiliated to Anna University in 2008
Completed Higher Secondary or Schooling (XII std) with COMPUTER SCIENCE specialization with State Board syllabus in S R M Nightingale Matriculation Higher Secondary School