Sachin Singh

Gulfnet Communications Co. (Gulfnet) is one of the leading Telecom operator and ICT solution providers, serving large enterprises, government, banking and finance, small and mid-size businesses for more than 25 years in Kuwait. Established in 1991, Gulfnet is a subsidiary of United Networks, which is a part of KIPCO Group.

Currently heading the department which is responsible for all activities pertaining to Presales, Bid Management, Product Development, Product Management, Vendor Management & Project Management for all Telecom & ICT opportunities.

Enkay Technologies (I) Pvt Ltd is a 34 year old leading system integrator and provides various solution such as unified communications & collaborations, contact center, enterprise networks, audio visual system integration, video conferencing/Telepresence, IP surveillance & security solutions to its end customers. Organization has a vast presence in India with 8 branches & approximately 50 channel partners.

Currently l am carrying a dual responsibility of managing entire sales operation/revenue across India and also looking after the expansion of current product/solution portfolio.

•Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
•Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
•Implements national sales programs by developing field sales action plans.
•Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
•Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
•Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
•Maintains national sales staff by recruiting, selecting, orienting, and training employees.
•Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
•Contributes to team effort by accomplishing related results as needed.

Bahrain Telecommunication Company (Batelco) is the kingdom’s leading & largest service provider and its specialized services cover the full spectrum of telecommunications solutions for residential and business customers including Enterprise ICT solutions.

Leading a team of Product Managers and addressing the market needs of Enterprise grade IPT/ ICT solutions & Enterprise Voice (primarily ISDN & SIP) at national level. Profile includes handling different OEMs, carrying product marketing and promotional activities, commercial launch of products, bidding & pricing, budgeting including Capex & Opex planning, stock planning & forecasting, defining product strategy, product P&L etc. to name a few.

o Job involved: Product Management with ownership of P&L, Budgeting, Forecasting, Team & Vendor Management.
o OEM/Product Managed: Cisco, Avaya, Palo Alto, Axis, Milestone, APC/Schneider, HP, Tate, Chatsworth, Systimax, Belden, Panduit etc
o International Telco Partner Management: Managing international Telecom Operators for mutual business benefits
Product group strategy

• Define the high level solution strategy in line with the long term business plan to provide guidance to solution & product team on the customer requirements.
• Provide input to the business planning team on the determination of the long term roadmap.
• Partnership Development and Planning activity to ensure partner acquisition activities support the long term defined strategy of Enterprise Business Unit.
• Develop, launch and manage product-marketing initiatives and meet customer retention, revenue and usage targets for Business Solutions (ICT primarily) & Fixed Enterprise Voice (ISDN) across all segment verticals.
• Develop strategies to reduce in-life and development costs and manage Capex & Opex plans.

Team management

• Maximize potential synergies through providing direct reportees with visibility on Batelco’s ongoing and prospective solution and product developments.
• Ensure all team members receive continuous training in their relevant solutions and vertical and develop their progression plan.
 

Solution development

• Oversee and support the development of the segment solutions roadmap leveraging product roadmap inputs from Product Managers - actively liaise with relevant Product Managers to include segment requirements in product roadmap
• Leverage partner product portfolio to develop a comprehensive value proposition
• Support partner negotiations for specific solution partnerships
• Oversee and approve segment driven value propositions
• Oversee segment demand analyses development for specific solutions and outline a launch plan
• Support interactions with the Sales & Solution team to determine partnership requirements to provide a comprehensive segment suite of solutions to clients
• Liaise with Product Management, Solution Management & Service Management unit heads & to assess Technical Product Marketing issues and adherence to implementation targets
• Developing optimal solution price points in cooperation with the finance team
• Anticipate, analyze competitor’s moves, actions and activities and set counter plans

Product/Solution launch

• Define & Execute product/segment solution plan
• Monitor product launch plan to assess feasibility of milestones - approve and support mitigation actions
• Analyze product launch results and manage the proposition/solution life cycle
• Propose and contribute to direct enhancements whenever relevant to maximize returns from the solution/proposition

Eurostar is one of the oldest group in the Middle-East with the sales turn-over of USD 500 Mn and employee strength of over 700. Group is headquartered in Dubai, UAE and has the branch offices in 17 different countries across the globe. They have independent profit centers such asConsumer Electronics, Channel Distribution, Business Process Outsourcing, IT and Telecom, Logistic Operations, Real estate / Property Development, Commodities and Integrated Systems.

Their Integrated System division consists of everything related to Building Automation products & services like Building Management System, Fire Alarm, CCTV, Access Control, Passive/Active converged Data/Voice solutions, Smart Home, SMA TV, Gate Barriers, Audio Video Intercom, Public Address, Intelligent Lighting etc. There are approximately 25 different products/services, which it caters to, through multiple internationally recognized OEMs/Partners. This has been a very successful venture and currently operates as single stop solution provider for any modern building requirements, which relates to Electronic Low Voltage & Current Systems.

Working as a Regional Manager of UAE, I was responsible for entire sales and operations for this territory through its regional office located at Dubai with other 37 members.

Job involved:

•Managing entire business for Building Automation in UAE including Dubai, Abu Dhabi and other emirates.
•Cost Management including logistical support
•Setting Targets
•Business Development
•Suggesting Solution Architecture
•Technology Updating
•Principal Relationship Management
•Coordination
•Team Management (37 direct/indirect reportees)

This was the regional headquarter which looked after all other branch offices in South East Asia region which they had in Maldives, Sri Lanka and Bangladesh including India. Total manpower in this region was 40.

Other than IT and Telecom segment, we were concentrating upon Infrastructure Solution Segment (supply and erection of communication towers, MW antenna installation on turn-key basis). We had tied up with major players like Nortel, Nokia, Ericsson and Motorola for outsourcing their GSM network implementation.

It was a challenging position whereas the group had invested approximately USD 4 Million in this region so far and the complete business operations were driven through Gurgaon office as an independent profit center.

Job involved :

•Managing entire South-East Asian sub-continent(Offices in India, Maldives, Sri Lanka & Bangladesh)
•Running an Independent Profit Center and reporting to Almoayed Group’s Board of Directors
•Business Development Activities
•Principal Relationship Management
•Team Management ( 4 direct and 36 indirect reportees )
•Extensive Traveling to different countries likes of Nepal, Bhutan, and Vietnam etc. other than the countries where we were already established.
•Supporting our US operation in terms of man-power outsourcing for new software projects

Almoayed Telecom is the Flagship Company of US $ 50 Million IT and Telecom giant of Kingdom of Bahrain, It comprises of 4 organizations; Almoayed Telecom, ADG, ASG, and Almoayed Networks.

Almoayed Telecom was primarily catering into Enterprise & Carrier Grade converged solutions. Being the exclusive partner of Nortel Networks & Mitel Networks in Bahrain, it provided various value added enterprise solution such as Call/Contact Center design & setup, Networking & IP Solution, Converged Telephony, Interactive Voice Response Systems, Office automation solution, High Speed Internet Solution etc. It was operating out of 9 countries including Bahrain. We were also a very strong player of Eyretel & Witness’s Voice Loggers, Aumtech’s IVRS, Symonds Wallboard, Datapulse’s CTI, Teledex’s phone etc. in the Middle East, Asia and Africa.

Company had bagged the most prestigious order in Bahrain from local PTT Batelco for setting up the Nortel’s Contact Center Solution for them, which includes all the high end contact center equipment for their helpdesks including GSM and Land-line enquiries.

Working as a Head of Sales & Operation for converged products supporting national and international team. Acting as a single point of contact for our major customer like Batelco (local PTT), TDCA Roshan (Afghanistan), Pegrume (Nairobi, Kenya), UNDP (Baghdad, Iraq) etc.

Job involved:

•Managing entire Business(Voice, Data & CC products) in National and International domain
•Cost Management including logistical support
•Setting Targets
•Business Development
•Suggesting Solution Architecture
•Technology Updating
•Principal Relationship Management
•Coordination
•Team Management ( 17 direct/indirect reportees )

AGCL head quartered in Gurgaon, was one of the leading Telecom Company in India. The company was a joint venture company with 51:49 equity participation of Tatas & Avaya and having operations at 38 cities in India.

The company was primarily focused on providing Enterprise Solutions, Networking, Call Center, Structured Cabling designing and professional services. The company's strength lies in Large Call Center design & services, application needs and system support.

Man Power Strength - 900
Business Turnover 01-02 US$ 100 Million