Backend Executive
Hdfc Bank Ltd
Total years of experience :3 years, 4 Months
- Processed and maintained customer account documentation.
- Handled back-office tasks such as data verification, file management, and record keeping.
- Coordinated with other departments to ensure smooth workflow and efficient operations.
- Assisted in generating reports and analyzing data to support decision-making processes.
- Acted as a liaison between front-end and back-end operations to ensure seamless communication.
- Handled customer inquiries and provided prompt and efficient resolutions.
- Assisted customers in opening new credit card, managing existing credit card, and resolving card-related issues.
- Effectively communicated with customers through phone calls, emails, and in-person interactions.
- Maintained a high level of professionalism and customer satisfaction in all interactions.
- Collaborated with different departments to address and resolve complex customer concerns.
-Accurately entered large volumes of data into the bank's computer systems.
- Verified and updated customer information and financial records.
- Collaborated with team members to ensure data accuracy and complete tasks within deadlines.
- Conducted regular data quality checks to identify and resolve errors.
- Assisted in creating and maintaining comprehensive databases.
NCC B Certificate 6 month computer skill certificate