Senior Manager
Vodafone Shared Services India
Total years of experience :26 years, 1 Months
• Managing a portfolio of 1.50 lakh sq. ft. of area in terms of administration, real estate and facilities management
• Accountable for the strategic direction of the organization in support of growth and delivery of world-class facility management services
• Help identify new facility as per business requirement, interior work, handle agreements/negotiations, infrastructure and relocation, also develop short and long term plan for facility/office space.
• Streamlining of transport & facilities processes and policies and also help improvise waste management systems.
• Manage physical security, manpower and housekeeping with the best resources and in the most efficient manner.
• Organizing amenities for all in/out-bound activities for the site as well as ensuring safety checks are done for all locations
• Event management for annual day, family day and outbound off-sites and also ensuring all sites and HSW compliant
• Identifying, planning & arranging employee engagement activities towards corporate social responsibility
• Identification of vendor to ensure smooth functioning of food supply for a 24/7 environment with no disruption to business operations.
• Store management, procurement & maintenance of items required for the site.
• Transport management for 1000+ employees working in a 24/7 environment, in a cost effective manner.
• Managing large in-house and outsourced teams in technical, soft services, security and other related areas in multiple locations. Ensuring team is equipped and trained for delivery across sites
• Ensuring the safety/ fire safety evacuation drills are conducted on regular intervals.
• Handle, plan and execute all Admin related Audits like ISO 27001, BS 10012, Data Protection and Privacy etc.
• Ensure smooth function of ERT team, conducting fire evacuations drills & training
• Continuous improvement activities
o Introduced cost effective changes in existing projects without disrupting the ongoing process, thus increasing output and reducing operating costs.
o Performing preventative and on demand maintenance programs improving building conditions and extending life of facility.
o Improved efficiencies and cost effectiveness of contracted services through proper selection and management of vendors including: janitorial, landscaping, security, plumbing, communication and construction.
• Capex and Opex budget planning
o Monthly MIS which helps monitor and track site expenses vs budgets
o Sharing updates and dashboards with HR &CFO on a monthly basis to help plan budgets for the FY
• Project plan development and execution - Lead end to end Project plan - ensure to meet the strategic direction by clearly defining schedule and project outcomes. Also adhere to the execution timelines and integrate change control activities with high quality. Ensuring delivery of project goals, managing project needs and critical dependencies with hands-on approach.
• Resource Management - Lead resource planning for each project from various cross functional teams with 90% efficiency. Strong in dealing with complex environment and achieve under high pressure
• Cost estimating, budgeting and cost control activities - Lead the cost estimating process along with other stake holders. Have good control on budgets and ensured adherence to budget forecasts. Add value by making the project profitable by cost control wherever possible.
• Risk management - Good in risk identification, quantitative and qualitative analysis, response planning, monitoring, and control activities. Developing action plans to mitigate them
• Documentation / Communication - Agile in responding to new developments effectively, providing vital progress report and post project analysis. Consistent and quick communication to stake holders on project status in terms of reports, dashboards etc.
• Team Development - Develop cross functional and virtual project teams by training. Bring in collaboration in the team by involving staff in plan rollout and strategic planning, mentoring & motivating individuals from diverse backgrounds, encouraging them to take positive actions and be accountable for work. Lead the team to success
• Lead the planning and execution of facility management for existing as well as new facilities.
• New facility identification, interior work planning, handling agreements related to the same - Lead all the activities involved in new facility from identification to relocation. Devised short term and long term plan for facility/office space
• Travel management - Vendor identification, legal procedures, negotiations, comparisons, finalization and ensuring it is operational. Managed resources including budget, staff, contractors, consultants and finances.
• Preparing monthly MIS which helps in cost control & monitoring of costs - in liaison with business unit heads and Financial controllers every month.
• Managing security, reception and housekeeping activities
• Organizing facilities for all in-house training programs and external training programs
• Catering - vendor identification, negotiation, pricing and ensuring quality & quantity service.
• Managed resources including budget, staff, contractors, consultants and finances.
• Procurement and maintenance of all office equipments
• Asset management - Planned strategy to ensure efficient management of assets - managed, maintained and supported the reliability of systems, equipment, properties and assets in the facility. Supervised development / monitoring of facilities maintenance program.
• Continuous improvement activities -
o Introduced changes in existing projects without disturbing the ongoing process, thus increasing output and reducing operating costs.
o Performed or managed preventative and on demand maintenance programs improving building conditions and extending life of facility.
o Improved efficiencies and cost effectiveness of contracted services through proper selection and management of vendors including: janitorial, landscaping, security, plumbing, communication and construction.
• Capex and Opex budget planning
o Preparing monthly MIS which helps in cost control & monitoring of costs.
o Share updates and dashboards with BU Head and Finance every month
• Event Management
o Leading and Managing the Events - formal and cultural events - both in-house and outdoor events - From identification to successfully executing the same.
o Managing all activities related to employee engagement.
o Leading a team of volunteers involved in creating fun at work place MAD TEAM - involved in creating various activities to make the work place more eventful & fun (CSR activities)
Sr. Admin Officer
July 2008 - 2010 Sep 2010
Facility planning, travel planning and arrangements, Vendor Management, IT facilitation both at office and company leased guest houses, International travel assistance, Legal process handling, Monthly MIS, Cost monitoring, EHS, Training co ordination, Asset management & managing security and housekeeping activities
Sasken Network Engineering Ltd
Sr. Executive Administration - Business Support group
Nov 2005 - July 2008
Facility Planning, Multiple location maintenance, FMS dashboard monitoring and maintenance, Training co ordination, Calibration assistance, IT facilitation & stores management
Facility planning, travel planning and arrangements, Vendor Management, IT facilitation both at office and company leased guest houses, International travel assistance, Legal process handling, Monthly MIS, Cost monitoring, EHS, Training co ordination, Asset management & managing security and housekeeping activities
Facility Planning, Multiple location maintenance, FMS dashboard monitoring and maintenance, Training co ordination, Calibration assistance, IT facilitation & stores management
Global Telesystems Ltd Customer Service Executive June 2005 - Nov 2005 Sales of credit cards ( outbound calls)
IFB Industries Ltd
Customer Service
Executive
May 1998 - May 2005
Customer interface for queries, services and complaints, co ordination with sales for renewals, tracking sales proposals & marketing initiatives, Inspection and storage of materials, receivables and payable management & Updating online databases.
AREAS OF EXPERTISE
PROGRAM MANAGEMENT:
• Project plan development.
• Project plan execution and integrated change control activities.
• Resource planning, cost estimating, budgeting and cost control activities.
• Risk management planning, risk identification, risk quantitative and qualitative analysis, response planning, monitoring, and control activities.
• Quality planning
• Project progress and performance reporting and stakeholder communications management activities.
FACILITY PLANNING AND MANAGEMENT:
• New facility identification, interior work planning, handling agreements related to the same,
• Travel Vendor Identification, Legal Process, Negotiations, Comparisons, Finalization, Furnishing, and making it Operational.
• Preparing monthly MIS which helps in cost control & monitoring of costs.
• Managing Security, Reception and Housekeeping activities.
• Organizing facilities for all in-house training programs and external training programs
• Coordinating for food and transportation for all employees
• Procurement and maintenance of all office equipments
• Asset management
• Continuous improvement activities
BUDGET PLANNING AND CONTROL:
• OPEX and CAPEX planning
• Preparing monthly MIS which helps in cost control & monitoring of costs.
EVENT MANAGEMENT:
• Planning and executing all outdoor activities.
• Managing all activities related to employee engagement.
• Leading a team of volunteers involved in creating fun at work place.
VENDOR MANAGEMENT:
• Vendor Identification, Completing the Legal Process, Negotiations, Comparisons, Finalization and making it Operational.
• Establish effective communication channels
• Working with customers for improved efficiency in cost, quality and time.
• Handling both domestic and international vendors
• Vendors range from travel, office supplies, caterer, transportation etc.
• MBA in Operations from Symbiosis Centre of Distance Learning.
Bachelors in Commerce