Business Consultant
Soffell Sri Lanka
مجموع سنوات الخبرة :20 years, 4 أشهر
Logistic planning/ Business Strategy Development/ Financial Forecast Preparation/ Train Newly hired recruits/ / Trainer of Customer Services, Telephone Etiquettes, Complain Handling, Personal Development Plans and Personal Hygiene.
Preparation of Standards for Company Audits / Trainer of Customer Services, Telephone Etiquettes, Complain Handling, Personal Development Plans and Personal Hygiene / Train Newly hired recruits / Individualized Training and Development / Mystery Shopping Audits / Administrative Support / E-Learning Program Management / Conflict Management & Resolution / Public Speaker and Motivator.
Tasks -Obtaining Daily Material Requirements, Contact outside suppliers for the Daily Requirement, Manifest Creation, Follow up Outstanding Material, Co-ordination with Tool Services, Field services, Chemical section, Bunkering services & Base Operation Services, Jetty Operations, Receive & supply of Water/ Diesel/ Petrol/ Motor Spirits/ Jet A-1 for vessels, Keep up to date information with vessels’ captains/ masters & Chief Engineers, Vessel Movement Management, Arranging choppers for vital Materials, Delivering Instructions to Rigs, Field Islands, Complexes & Barges. Special Material handling for Das Island, Loading Off-loading & delivering Materials from vessels, Handling bulk liquid requirements - Brine (NACL2, CACL2) - Barite- Bentonite - Class G Cement - Silica flour blend - Flex stone cement - Oil Based Mud & NAF, Radiation Meter reading taking & Handling radio-active boxes. Arrangement of Explosive materials and co-ordinate with The Police Enforcement.
Companies Covered - Audi, Bershka, Uterque, Zaatar W Zeit, Cinnabon & Seattle’s Best Coffee, Cantina Laredo, Massimo Dutti, Salsa Jeans, The Meat Co, Boggi, Chilis Grill & Bar, Milano, Pull & Bear, Virgin Mega store.
Tasks - Company formation, Company profile creation, 3 year business plan creation, Long term business strategy creation, staff recruitment & training, Benchmarking, Stock control and purchasing, Cashiering & Banking, Menu Engineering, Cost controlling, Customer Relationship Management, Complaints handling.
Tasks - Mystery shopper, Data Entry Operator, Station Front Office Assistant.
Award - Certificate of Appreciation awarded at a special ceremony
Roles Covered - Assistant Duty Manager/ Head of Concierge/ Senior Guest service Coordinator/ Senior Operation Supports Coordinator/ Senior Guest relations coordinator/ Telephone Operator
Certificates - Making It Right, Complaint handling, Guest Interaction & Promoting Upgrades, Conflict Management, Slips Trips & Falls, Fire Safety, Food Allergies, Manual Handling, Gap Refreshment, Disability Discrimination Act, Stress Management, Digital Screen Environment, Bomb Evacuation, Fidelio & Opera Computer Program, Basic Food Hygiene and Front Office Operation.
Award - Gold points Best Seller of the year UK & Europe 2010.
Tasks - Handling customer complaints, Training new staff, In-charge of the till and cash handling, Monitoring food handling procedures, Stock Controlling, FIFO management, Temperature controlling, Order management and error correction, Work division among staff and Assistant manager work tasks.
Award - Certificate in Food Hygiene
Tasks - Cargo Importing, Cargo Exporting, cargo Delivering, Post Office Mail handling, Cargo tracing, Sales and Cargo acceptance, Hub Operation, Baggage Clearance and Customer services.
Award - Certificate in Cargo Operation and Telephone Etiquette
2010-2011 at University of Sunderland, United Kingdom Master of Business Administration * Passed with 5 Distinctions & 3 Credits, pending dissertation
2007-2008 at University of Sunderland, United Kingdom BSc (Hons) International Tourism & Hospitality Management * Passed with Second class Honours First Division
2006-2007 at St. Patrick's College, London, United Kingdom BTEC Higher National Diploma in Hospitality Management * Passed Level 5 with 6 Merits and 6 Distinctions
2005-2006 at West London College, London, United Kingdom CTHCM Diploma in Hotel Management * Passed all 10 Modules
2004 (February) at IIMT, Sri Lanka Diploma in Personnel Management and Industrial Relationship * Passed with second class
2003 (September) at Aquinas, Sri Lanka Diploma in Legal Studies * Passed with Credit
2003 (June) at the British Council, Sri Lanka Advanced Air Fares and Ticketing Diploma * Passed with Credit
2002 (May) at Raytronics computer systems, Sri Lanka Diploma in Computer Hardware Engineering * Passed with Distinction
2002 (March) at IDM Computer Studies, Sri Lanka Diploma in computer software studies * Passed with Credit