Senior Software Engineer
Capgemini Pvt Ltd
Total years of experience :2 years, 3 Months
• Providing L1 Support on citrix issues reported by users
• Working on Incident for Citrix related issues and Monitoring daily Health check report.
• Interacting with users for remote session for troubleshooting Citrix related issues.
• Publishing and Providing access to different kind of Application based on the client requirement.
• Citrix Hotfix management, User creation and password resetting.
• Handling service calls and closing with perfect resolution.
• Assigning service calls to team mate and routing those to concern teams.
• Working on backup/restore.
• Maintaining group policies
• Troubleshooting hosted client server application on citrix XenApp.
I am a BE graduate from The Oxford college of engineering in the stream of computer science, carrying 1 year of experience in IT Help desk associate.