Technical Support Engineer
Javna Wireless Software Solutions
Total des années d'expérience :8 years, 0 Mois
- monitoring the system and make sure all processes and functions working fine and in case of any malfunction I must know the causes and attempt to find solutions.
- Handling the support cycle, include direct communication with operators, service providers and customers for troubleshooting and resolving issues.
- on-call duties for handling issues.
- Taking ownership of technical issues, and working with development group to resolve advanced issues when necessary.
- performing some programming and scripting while maintaining red rabbit Messaging platform, which serves thousands of businesses worldwide and is committed to simplifying and improving support experience.
- Support client requests and Teach customers how to use the system.
