IT Governance Professional\IT Manager
Columbia University Middle East Research Center
Total des années d'expérience :17 years, 6 Mois
* Creating, implementing, and developing a proper IT-Governance framework policies and standards.
* Ensuring the IT governance framework extends across the organization in line the company’s goals.
* Driving the continuous IT governance improvement and activities to enhance both business performance and compliance levels over time through achievement of target governance maturity model milestones.
* Planning and executing internal IT department audits to support the objectives of the work, ensure secure company data, ensure information management processes are in compliance with IT policies and standards, and determine inefficiencies in IT systems and associated management.
* Overseeing the development and maintenance of the IT strategic planning, and analytical IT problem solving with project management abilities.
* Preparing Studies and Recommendations, needed IT consulting, and analyzing IT controls and policies according to the existing environment; to improve performance & availability of all network peripherals.
* Adept in building strong relationships with IT staff, customers, vendors and third party contractors.
* Formalizing procedures for optimizing performance of the IT infrastructure, and making Development Policies for Companies.
* Supervising the establishing of local networks infrastructure (Cabling, Switches, Cabinets, etc).
* Overseeing deployment, configuration, and repairing network systems, laptops, Wireless Solutions, telecommunications and printing equipment.
* Installing and configuring virtualized server environments with Hyper-V, VMware vSphere.
* Planning and installing various computer applications and software modules with oversight of initial user training and support.
* Implementing & Managing Backup Strategies (Software, Hardware, and NAS Storages).
* Documenting operational user’s procedures & guidelines, IT infrastructure, LAN Network Peripherals, Organizations assets.
* Organize the IT-Department purchases and approved Vendors in reference vendor list.
* Manage the planning and implementation of information systems security, anti-virus, Firewalls, data protection systems, Fingerprint machines, and other physical systems.
* Delivering periodically employees IT training for using computer software in the right manner.
* Research and implement new innovative technologies that are capable of enhancing business productivity or reducing expenses.
* Conducting performance evaluations and mentored IT personnel through formal channels to execute professional development plans.
* Led IT Team across a variety of projects, and supervised team member’s work.
* Evaluated and produced business plans and operating practices, which improved quality, increased productivity and reduced costs.
* Analyzing issues and made recommendations for operations service level improvements.
* Installing, Configuring, and maintaining network services, equipment’s and devices.
* Troubleshooting IT Hardware, Software, Networks, upgrades, patches, and servers.
* Schedule on-site visits with support engineers; to provide all kinds of IT support.
* Analyzing and resolving client problems via phone, e-mail & face to face contact.
* Installing & Configuring Mail Clients (POP3, IMAP, SMTP, and Office 365).
* Implementing Security Solutions (Finger prints, Firewalls, and Antivirus solutions).
* Working on and troubleshooting IP Solutions Telephony (AVAYA, Grand Stream).
* Providing technical Solutions for IT Hardware, Software, Networks and upgrades.
* Documenting operational user’s procedures & guidelines, IT infrastructure, LAN Network Peripherals, Organizations assets.
* Establishing Networks infrastructure (Cabling, Switches, Patch Panels, and Cabinets).
* Installing, configuring & troubleshooting LAN Network, Configuring AD, DHCP, ISA, ...
* Configuring Windows server services (DNS, DHCP, WSUS, Group Policy, …).
* Troubleshooting hardware, software, patched, networks and operating systems.
* Implementing Backup strategic plans and Solutions.
* Making Development Policies for Company Branches, and evaluating new technologies.
* Documenting IT infrastructure for all Organization assets in all Group Branches.
* Purchasing IT Equipment and software in line within agreed budgets.
* Delivering IT training for new employees to use computer software in right manner.
* Installing & Configuring Mail Clients (POP3, IMAP).
* Coordinate with external technology vendors, internal staff members
* Work directly with users having issues throughout entire problem solving process, including identifying the problem, determining the cause, conducting an investigation, explaining steps to solve and following up on issue to the IT team and then to users.
* Maintaining big printers (Jeti 3300, Vutek 5330, UV Flatbed 3150, Roland VP 540, big HP printers), Cutting and Engraving Machines (Multicam Routers, Laser, Plasma, and CNC).
* Maintaining networks including computer hardware, software, and applications.
* End Users Technical Support (Troubleshooting, printers, network connections,
* Troubleshooting ADSL issues in customers’ homes.
* Making procedural documentation, and maintenance reports.
* Making the required follow-ups with company customers on satisfied service.
* Maintaining networks including computer hardware, software, and applications.
* Work directly with users having issues throughout entire problem solving process.
* Making procedural documentation, and maintenance reports.
* Assisted in maintaining the daily IT support log and creating a weekly summary that was sent to management.
* Authorship a book Titled (Smart Government beyond Electronic Government), 2017 * Authorship a book titled (Electronic Government is the Way toward the Administrative Reform), 2013. * Authorship a book titled (Information security in Electronic government), 2012. * Discovering a new algorithm in Encryption and Decryption using Artificial Neural Networks as a graduation project in the university, and having grade (A) that is equal 4/4 for this project. And appeared with live transmission on Jordanian TV, on a well‐known program (Yes’ed Sabahak), 2007.
I got a scientific specialty with 90.4 %