Customer Service Representitive & Docuemnt Controller
Global Migration Services
Total years of experience :10 years, 8 Months
Working as a first point of contact for customers.
Performing all administrative tasks .
Handling all customer documentation from start to the end.
Having regular correspondence with the customers regarding missing documents and any additional information.
Performing initial screening on submitted applications.
Handling customer inquiries face to face and over the phone.
Assisting new applicants to obtain offer letters from foreign institutes.
Overall providing them a complete customer service and support package till the process is completed.
Providing Customer services and support through phone and via email.
Reaching out to new customers through inbound and outbound services.
Advising applicants regarding admissions and assisting them to pay their fees in a safer way.
Ensuring full customer satisfaction by follow up calls and emails.
Answering all inbound and outbound calls
Dealing with customer inquiries and providing them the best possible solutions.
Sending quotations to customers and following them up on regular basis.
Convincing customers to use our services.