صدام adnan

 Prepare letters and make calls to follow-up with customers on overdue accounts (outstanding fees)  Monitor account details of non-payments, delayed payments and irregularities  Work closely with center principals to understand and resolve issues on non-payments and delayed payments  Make arrangements of re-payment within the established guidelines and procedures  Perform other related duties as required and assigned by supervisor  To ensure the clearing of Customers will finish within the shortest possible time  Follow-up customers delayed clearance and try to know who's the responsible and finish it at the same time  prepare an a report for the new customers service activation and send it to the management to insure that all work procedures working fine  prepare daily report clearance and send it to the management to insure that all work procedures go’s in the correct way  follow up the web services for the customers regarding about service activation and service reconnection

• From (16/02/2014 - till - 01/11/2014) in customer care and inbound sales section
Tasks:-
 Assisting in Sales : Selling the company’s products and services
(“One of the top sellers for 8 months in sales section”)
 Handling Problems : solve the problems or at least propose some solutions to customers
 Ensure that the needs of customers are being satisfied. And provide excellent customer service and to promote this idea throughout the organization they work for.
• From (01/11/2014 - till - now...) Help desk and finance audit officer
 Receiving daily financial reports and audited
 Follow-up to the financial situations of customer accounts and do the appropriate procedures
 Send and receive e-mails to and from the company's staff to check
 Appropriate action for each case of accounts
 close the cases that already done

 Receiving the customer calls and handle requests
 data entry
 preparing the daily audit finance report and send it to higher management
 follow up the pending cases
 close the cases that already done