Saddik Mohammad

• Report to the Branch Manager.
• Plan, strategies, manage and controls of business operational activities.
• Review of QMS procedure and quality strategies for HASCO Transportation and Maintenance.
• Organize a workshop with facilities and team to meet the maintenance requirements of HASCO fleet of trucks, equipment, cars, and other customers on commercial basis.
• Maintenance of trucks, various types of heavy equipment, machinery and cars including schedule preventive maintenance and repairs needed.
• Establish good relationship with agents and customers and handle customer complaints in precedence manner.
• Daily Site visit for checking the Equipment & Vehicles are doing the work well
• To develop motivate and lead workshop team to achieve reputable goals.
• Manage staff recruitment, development and performance contract negotiation and review for increase their motivation level.
• Manage and schedule obligation of truck drivers and equipment operators on shift wise to meet contractual obligation.
• Training of drivers and operators for safe handling of trucks and equipment during operation.
• Communication with dealers / agents of the trucks, equipment and cars regarding warrantee claim of spare parts and all related issues.
• Preparing the monthly billing with supporting documents with HASCO and Rental Trucks/ Equipment.
• Access and monitoring of trucks and Equipment movement through GPS tracking system.

• Drove operational improvements which resulted in savings and improved profit margins.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Managed all manpower and work distribution to achieve maximum output.
• Managed all warranty claims for failed products from supplier.
• Provided a dedicated support to our customers to solve their problems ASAP.
• Managed all on-site or off-site Service requests from our customers
• Managed all training and certification for customers and employees.
• Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
• Explained estimates and determined repair timelines to manage customer expectations.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
• Delegated and supervised vehicle bodywork to body team for restoration and remediation.
• Conducted root cause analysis of vehicle systems to locate and correct problems

• Trained team members in successful strategies to meet operational targets.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback.
• Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Tracked and prioritized work orders to meet daily Maintenance requirements
• Evaluated work of 34 floor employees to improve performance.