Manager Operations
Anathoth IT Solution
Total des années d'expérience :13 years, 5 Mois
Generating leads & develop business related to Website, Software, Applications and other IT services. Lead planning, strategy, proposal process, and meeting arrangements. Responsible for office operations, assessing client needs, and identifying solutions. Train & mentor new employees.
Plans, directs and oversees company's operational policies, rules, initiatives, and goals. Helps organization execute long-term and short-term plans and directives by implementing judgement, vision, management, and leadership.
Analyze the performance of support functions for departments such as human resources and make recommendations for improvement.
Improve the business processes for each department through analysis and collaboration.
Planning and monitoring the day-to-day running of business to ensure smooth progress.
Supervising staff from different departments and provide constructive feedback.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
Oversee customer support processes and organize them to enhance customer satisfaction.
Manage relationships/agreements with external partners/vendors.
Follow the scope of online projects that goes from the proposal stage, to the technical work up, and finally to the delivery of the web product. Lead the design process of a website by working with a team of graphic designers, writers and web developers. Participate in the initial conception stage along with a client in order to better meet the needs of the customer and to translate those expectations to employees. Design solutions for customer problems related to online commerce, corporate identity or other website presence issues.
Ensuring that all operations are going in a correct, cost-effective and timely manner in alignment with specifications and quality requirements.
Improving operational management systems, processes and best practices that guarantee organizational well-being.
Recruit, train, supervise and appraise human resources.
Researching new technologies and alternative methods of efficiency.
Analyze process workflow, employee, requirements and layout, implement changes.
Update industry/technology knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Installing, configuring, tuning and troubleshooting Windows, linux and Unix operating systems
Install and configure software and hardware, Manage network servers and technology tools, Set up accounts and workstations, Troubleshoot issues and outages, Familiarity with various operating systems and platforms. (S/W, H/W & Networking)
Clustering and volume manager technology.
RAID
To build and monitor services on production servers
Respond to phone calls, email, and technical requests in a timely manner.
Participate in daily team meetings.
Available on-call 24/7 as needed to handle emergency issues.
Document, track, and communicate solutions to problems.
Experience with Linux servers in virtualized environments.
Monitor everyday systems and availability of all server resources and perform all activities for Linux servers.
Maintain and monitor all patch releases.
Installs and configures new hardware components for operations in a Data Center networked environment.
Oracle Solaris, Redhat Linux Installation, Configuring IPS package repository server, managing software packages, Publishing a new package. Adroit in consolidating Servers through virtualization technology & configuring & administering NetApp storage. Well versed in VMWare, Veritas Cluster Server, Veritas Volume Manager, and Veritas NetBackup. Troubleshooting System, Network, and Operating System issues.
Install and configure UNIX operating systems and servers.
Support Oracle Solaris OS to run various software applications.
Maintain and upgrade the Oracle Solaris OS.
Install and test Solaris OS patches.
Develop procedures for Oracle Solaris security and management.
Update standard policies according to environmental changes and audit results.
Develop performance improvement initiatives for Oracle / Sun Micro system servers.
Provides Unix systems support in an enterprise production 24x7 environment, with rotating on-call duties. This includes work on nights and weekends to provide operations support and accommodate customer needs for off-hours maintenance completion.
Provides audit information and reviews to ensure compliance and remediates findings when necessary.
Develops and maintains detailed and accurate documentation as requested by the Service Manager, team lead and/or CTR. Documentation may be required for operational procedures, troubleshooting aids, and technical analyses for products, features, and capabilities.
Ability to evaluate problems analytically and systematically and develop appropriate corrective action.
Identifying, qualifying, and securing business opportunities.
Building business relationships with current and potential clients.
Collaborating with sales and leadership to secure, retain, and grow accounts.
Developing customized targeted sales strategies.
Creating informative presentations; Presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences.
Coordinating business generation activities.
Identify ways to build brand awareness through engaging campaigns that establish the company reputation and inform potential customers. Facilitate sales presentations and communications for upcoming joint venture opportunities and collaborative business efforts.
Three Year Diploma in Information Technology.
Vocational Higher Secondary School (MLT)
Kerala State Board English Medium School.