Service Quality Coordinator
meezanbank
مجموع سنوات الخبرة :5 years, 8 أشهر
1. Interacting with customers, providing information in answer to inquires about products, accounts, and services.
2. Taking care of the branch administrative and personnel issues.
3. Taking service inquiry calls from customers or clients
4. Attending the customers and their queries regarding the organization’s products or services and its operation or maintenance.
5. Opening accounts and handling and resolving customer complaints
6. Issuing ATM Cards and Investigating and correcting related errors.
7. Resolving the branch service quality related issues.
8. Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
9. Referring complaints of service or product failure or errors to appropriate personnel for investigation.
10. Coordinates production of printed materials and prepress or printing services with customer's requirements.
11. Confers with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, such as artwork, color separations (film for each primary color), ink samples, and proofs, and to procure information and materials needed by establishment personnel to process order.
12. Determines supplies, materials, and equipment needed for job order, plans and draws layout of job, and routes supplies and materials, such as pasteups, artwork, copy, film, or prints, to work areas to put job order into production.
• Maintaining and updating B2B cliental accounts on regular basis
• Satisfying cliental queries on daily basis
• Responding to the customer queries via email, phone, fax
• Regular communication with the clients in order to satisfy outstanding accounts
• Closing the accounts once they are satisfied
• Coordinating with Infospan USA collections team
• Understanding if any litigation and other legal issues are involved in the cases assigned prior considering for activation of closure