Business Owner
KIAH General Trading LLC
Total years of experience :16 years, 3 Months
Fostering a spirit of Trust and Partnership in Global Trading.
Developing and implementing strategies aiming to promote the organization's mission and “voice” Creating complete plans for the development of the foundation.
Identify, recruit, train and develop a talented team of employees who can lead critical departments and manage strategic business functions. Monitor company operations and ensure employees and business practices comply with regulatory and legal requirements.
Act as the focal point of contact and a trusted advisor to customers on all matters related to GLCM & ensure client satisfaction by Provide service support on customers’ enquiries related to internal HSBC systems, transactions, accounts maintenance, fee and charges. Maintain ongoing business and maximize GLCM revenue by proactive account planning and cross-selling and deepen HSBC’s share of wallet and increasing client stickiness.
Interior Design solution for commercial spaces.
Processing all kinds of customer instructions
Business development activities in Retail Card Section.
* Client acquisition to generate revenue in Credit Card division.
Regional Security and Fraud Risk
* Business Continuity Management
* Fraud Risk and Information Security
* Security Advice
* Payments and Cost Centre Review
IBC Officer, NRB (Non Resident Bangladesh) Services,
International Banking Centre
Premier Banking, RBWM
* Developed a high net worth client base for NRB portfolio.
Sadia Quadir
INTERNAL
* Managing leads and referrals in Global Link and track them with Fraud queue.
Business Centre Operations
Customer Service, Dhaka Division.
* Managed five business centres.
* Ensuring smooth branch operations and facility management.
Manager, QA, Contact Centre, Customer Service
* Managing a team of four Supervisors produced data for the qualitative part of PSM
(Productivity Scoring Module) on monthly basis.
* Ensuring quality of staff’s customer conversation in Contact Centre.
Authorising ATM/Debit card block, Stop Payment of cheques,
Bank statement request, Cheque Book Request, Bank Certificate Requests and other relevant
customer instructions.
Delivering customer service & dealing with all kinds of customer instructions
Meeting monthly sales target of asset and liability..