Senior Property Supervisor
Better Homes LLC
Total years of experience :21 years, 2 Months
Responsible for overall management of designated portfolio of properties, corporate and individual, in compliance with the Rental Laws of Emirate of Dubai, which includes but not limited to, tenancy contract management, financial management, general management, relationship management with Landlords, Tenants, Building Facilities Management, Service Providers, Developers, Owners Associations, and all other entities that directly or indirectly contribute to the management and operations of the property; preparing various process, policies and procedures for property management department.
• Currently managing a portfolio of 202 units, 184 Commercial Units & 18 Retail Units.
• Act as a primary contact for the owner of the properties, communicate frequently with relevant updates and troubleshoot any issue that may arise.
• Prepare common area guidelines, building norms, regulations and policies, including handover manual for tenants, fit-out guidelines and procedures for commercial units.
• Arrange property viewing and visits, inspections, maintenance, check-ins and check-outs of tenants on timely manner and ensure timely and effective communication with Landlords, Tenants and Vendors via established channels.
• Manage crisis and emergencies at any and all times of incident, escalate the same through establish policies and procedures. Proactively update Management and Landlord of any critical maintenance requirement and any issue that may require immediate attention.
• Ensure rents are paid and deposited in timely manner. Prepare and send notices to the tenants for any default as per the terms and conditions of the tenancy agreement.
• Screening and approval of rental applications, and ensure 100% occupancy is maintained at all times by working closely with the in-house leasing consultants, as well as the external leasing agents. Monitor tenancy renewals, vacancies, rent collection and any delinquencies by support staffs, service providers, vendors and tenants.
• Establish rental rates by surveying existing rental index of properties (Commercial, Retail and Residential) by carrying out the comparative market analysis and advice Landlords to determine the rental rates.
• Work closely with Building Facilities Management and all the Support Staffs, oversee property condition and overall appearance and proactively plan for preventive maintenance of building assets and resolve tenant complaints in timely manner.
• Manage all vendors (service providers, contractors and suppliers, etc.), review and negotiates quotes and proposals. Organize regular meetings with vendors to review/approve invoices, service logs, reports, statement of account, service level agreements, scope of works to ensure the best of standards are maintained at all times.
• Review vendors’ performance and advice management of any non conformance or non performance and recommend appropriate actions to be taken as per the agreed term outlined in the service level agreement.
• Responsible for managing facilities & common areas at DAMAC Park Towers, Dubai International Financial Centre (DIFC). Park Towers is a mixed used elliptic twin towers, which comprises of 530 apartments, 126 commercial units and 108 retail units. The total built-up area of the project is approximately 1.2 Million SQF. In 2011 Park Towers was awarded Bloomberg International Property Award for Best International Mixed-Use Development after winning several accolades in Arabian Property Awards.
• Responsible for preparing observation reports, snag reports and action plans related to development, pre and post handover of the project.
• Managing and monitoring the onsite facilities support team, oversee day to day operations of the property such as MEP Technicians, Security, Concierge, House Keeping and Life Guards (69 staffs from various service providers), and responsible for maintaining safe and environmentally compliant work practices and procedures.
• Responsible for service, contract management and control the provision of the facilities services, hard, soft & specialized services including management of service providers by cost control, monitoring of KPI’s and compliance of SLA’s.
• Provide input to VP - Facilities Management regarding development and identification of budget for FM Operation, various reports and update.
• Assist Facilities and Community Manager and VP - FM to prepare annual budget for Park Towers. Assist VP-FM and other managers in preparing annual budget for various properties under DAMAC Facilities Management.
• Facilitate and conduct monthly Owner’s Association Meeting with elected board members, along with VP-FM and F&C Manager. Organize Annual General Meeting (AGM) with owners, present the budget on Soft Services and address the queries related to budget and services in the building.
• Monitor, update and manage facilities related spending against the budget for the respective services.
• Operational responsibility for community & facilities management service delivery business by liaison with owners association and their elected boards.
• Review supplier contract agreements, their scope of work, commercial terms and conditions, negotiate and finalize the agreements accordingly.
• Review Purchase Requisitions and Orders prepared by Procurement, certify service deliveries and approve invoices.
• Responsible for carrying out feasibility study, market research and preparing reports on various Asian markets, in particular; Beijing, Shanghai, Guangzhou, Hainan, Macau, Singapore, Malaysia, Bangkok, Phuket, Manila, Jakarta and Ho Chi Minh City.
• Establishing contacts with various international real estate developers, vendors, international agents, international hotel operators and communicate effectively DAMAC’s vision and identify needs. Facilitate discussions and negotiations with them.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, consolidate and deliver informative and well organized presentations.
• Involved in the development of DAMAC’s Master Development at Gamsha Bay, Egypt (Hotels, Resorts, Residential and Leisure Development) and responsible for liaising with Internal Project & Design Team, Design Consultant, Research Consultant, Development team, Cairo office and Hotel Operators.
• Preparing accommodation schedule, product positioning statement, RFP, EOI and LOI.
• Assist in enforcement of project deadlines and schedules and manage resources in accordance with project schedule. Ensure project issues are identified, tracked, reported on and resolved in a timely manner.
• Responsible for providing market research of real estate developments around UAE, analyze and identify new opportunities. Qualifying and briefing management of Cinnovation Group in Dubai and India in the relevant markets of UAE, informing them about the market situations, trends and forecasts. Delivering insights on project profiles that impact investment, design, sales & marketing decisions and developing business plan.
• Responsible for maintaining relationship with contractors and consultants. Monitoring projects, attending weekly meeting, preparing monthly progress reports and effectively communicate the same to the Executive Director and General Manager.
• Maintaining sales & rental data, client & tenants profiles. Informing clients and tenants about the development of the project and news about community/master developer services. Attend their queries, arrange for customer briefing meetings and community meetings. Attending and arranging meeting with Nakheel Asset Management as the Building representative of Owner’s association and effectively communicating the same with clients and tenants.
• Communicating with the PR and advertising Company, briefing them about the project development and new ventures of the company. Discussing and developing PR and marketing strategies, developing marketing collaterals, Proofreading collaterals and articles to be published on newspaper and electronic media.
• Initiating and developing new relationships with master developers, developers, banks, finance companies, partners, agents, clients and maintaining the current ones.
• Assist clients on sales and transfer of properties and responsible for entire handover process of the completed properties. Developing and maintaining relationship with master developers and real estate related Dubai Government entities.
• Manage multiple critical paths and follow up to ensure time lines are met with regards to; communicating with all the stake holders; payments to authorities, government entities, developers and lenders; receivables and transfers from clients and tenants; transfer of funds and properties; handling banking procedures and managing monies with respect to the budgets for various projects.
• Maintaining relationship with corporate clients, media houses, suppliers and other stake holders.
• Managing and supervising corporate accounts; working closely with the client servicing executives and with the clients to understand client’s requirement, the company and its products, taking briefs from clients for the services and products which they intend to advertise and promote, and communicate same to the creative team.
• Oversee overall project, make sure deadlines are being met and that all clients are at ease knowing their funds are being handled properly and in a way that benefits them the most. This included, monitoring and preparing monthly, yearly and product wise budgets and report, to supervise client’s needs are being executed accurately and delicately, monitoring product, production process, advertising and marketing campaigns, maintaining promotional materials inventory to keep things on schedule and to make sure deliveries are on time.
• Responsible for Preparing Expression of Interest and Technical Proposal, supporting business development in bid situation with pre and post bid reviews.
• Preparing ATL & BTL advertising and marketing strategies, plans, and objectives. Planning and organizing promotional presentations and updating calendars for various products & services of different clients, including research, analysis, media planning and execution.
• Responsible for managing sales & client servicing executives, recruiting staff members and training new employees, assessing the performance of the staff to enhance performance and productivity.
• Conducting research on product and services, analyzing forthcoming challenges, giving insights to desired products and services, preparing marketing Strategies and executing them. Support in business development in bid situation with pre and post bid reviews, Preparing Expression of Interest and Technical Proposal.
• Keeping the Company Director informed of prospective projects for which it is intended to seek consulting services related to field of activities of METCON IT.
• Preparing methodology and manpower selection during preparation of technical and financial proposals.
• Actively involved in contract negotiation with the client for the specific project and during the period of commissioning, elaboration of project and supervision of works, particularly assisting in obtaining all required information, assisting during negotiations with the authorities and assisting in smoothing out difficulties and overcoming obstacles.
• Assisted Team Leader in preparing ICT (Information and Communication Technology) master plan, evaluating and analyzing reports and System Design for Ministry of Education and Sports (MOES) - Nepal. Project was funded by Education Sector Advisory Team (ESAT), Kathmandu, Nepal.
• Responsible for gathering required data and information from MoES and its affiliated agencies by conducting interviews, focus group discussions, personal visits and surveys.
• Gathering required data and information from various Brick factories within Kathmandu valley and preparing, evaluating and analyzing reports using SPSS (Statistical Package for Social Science).
• Worked in a team of Database Developers and was responsible for designing, developing, testing and turnover of Complete Accounting System using industry standard tools such as Microsoft® Visual Studio, Microsoft® Data Report, and Microsoft® SQL.
CGPA : 3.35