Collection and Credit Control Manager
Future Pipe Industries Co
Total years of experience :19 years, 10 Months
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Create the Credit & Collection Policies and Procedures.
Establish & Manage the Credit & Collection Department.
Improve billings process & section.
Enhance collection process and payment follow-up with customers.
Enhance reconciliation process.
Prepare and present Credit reports.
Credit risk review & approval.
Manage the account receivables.
Coordinate with Legal department for raising the cases of non- paid customers.
Cash forecasting.
Credit review & approval for new contracts.
Monitor the clients balances.
Prepare clients memos for overdue payments.
Manage the bank reconciliation.
Restructure Credit & Collection Policies and Procedures.
Restructure Credit & Collection Department.
Improve billing and claims process & section.
Enhance collection process and payment follow-up with customers.
Enhance reconciliation process.
Prepare and present Credit reports.
Credit risk review to analyze the probability of losses due to a borrower’s failure to
make payments or internal process failure.
Setting & update the Company Policies & Procedures.
Provide orientation to newly hired employees on the rules and regulations, vision and
mission of the company and complete job details.
Review and evaluate the performances of the employees in order to determine their
strength and weaknesses.
Manage the Payroll, Vacation and End of Service processes.
Manage Annual Plans of: Salary Increments, Staff Vacations, and updating the Job
Descriptions.
Arrange files and documentation of all employees in the company
Credit Decision making, reviewing and managing customer credit files (internally and
SIMAH), accept or reject the staff's credit recommendations.
Draft and review the credit policy and procedures for credit cards.
Periodic Credit Review analysis for enhancement and control the lending process.
Credit risk review to analyze the probability of loss due to a borrower’s failure to make
payments.
Representative in SAMA Credit Card rules and regulations draft.
Manage the Key Risk Indicator (KRI) Report.
Review and change the credit scoring model
Confirm that risk management, control and governance are functioning correctly as
intended by SAMA regulations and Bank policies & procedures
Develop and implement all the Service Level Agreements (SLA) for Credit Card
Operations.
Audit Coordinator: gather information, Data, and evidences required by internal /
external / SIMAH and SAMA auditors.
Responsible for closing all Audit/Risk/SAMA/SIMAH and Compliance exceptions and
recommendations related to Credit Card Operations.
Representative in implanting the new changes based on the new regulations.
Manage the operation Losses & Fraud cases for Credit Card Operations.
Support
Collection Process
Assists all the units in Credit Card Operations: New applications/Chargeback/Fraud/
Documentations/Fulfillment/ Processing and Integration.
Communicate with other units/channels of any outstanding issues.
Provide presentations/training to the staff (branches & back office) for any new
policy/procedures/ new changes/new card types.
Managing the Credit Card Operations Dept. Plans & monitoring it.
Representative in the campaign plans.
Manage & implement the day-to-day workflow /operations assigned for the Credit Card
Operations department.
Manage all the tests for CRs (Change Requests) for any development or new changes in
the credit card systems.
Assist the credit card operations manager to analyze root cause of main staff
weaknesses/problems, and take the optimum solutions.
Representative in the credit card product planning to ensure that the card integration
process is aligned with the bank’s regulations.
Manage projects and changes with the external vendors and other departments to
ensure the effective and efficient provision of the service.
Manage the Credit Card New Applications Department.
Making the credit decisions for new and existing customers
Manage the (Telesales Program)
Representative in the issuance of SME (Small Micro Enterprise) Cards project.
Representative the Credit Card Application Forms (Required fields/terms &
conditions…).
Preparing the Incentive reports for the Dep. Staff.
Representative of Credit Card Operations in the new project for the new process (CDA)
with FICO Company.
Enhancing, monitoring, controlling and managing end to end process/actions and all
related issues. (Data entry at Branches into Seibel up to Card Activation).
Enhance the consistency of the credit decision for all the staff.
Manage the Loyalty Program (Hassad).
Manage the corporate cards.
Representative of Credit Card Operations in the new system project (Card Inventory
Management).
Manage the Credit Card Documentation Department.
Manage SIMAH Admin users in Riyad Bank.
Responsible for the reconciliations with bank statements.
Responsible for preparing the credit payments.
Ensure payments are made promptly within payment terms of purchases and contracts.
Review processed checks and other payment documents before they were submitted for
authorized signatories.