coordnitor
sabafon copeny
Total years of experience :7 years, 10 Months
my working is receiving calls in contact senter and solve all problems with customers and working in back office section see my c.v to now more
* Certificate of participating in the program of Excellency in Customer Services, 28 June - 2 July 2008, * Certificate of the best employee 200 6 from sabafon company
* Certificate of the best employee 2008 from sabafon company
Contact Center Executive from 2005-2008 * Answer incoming calls and voice mail; perform call back as necessary. * Identify and address customer needs; solve customer problems. * Properly utilize Sabafon systems and applications. * Explain the features and sell the benefits of Sabafon Services appropriately. * Contribute to team goals to aid the Call Center's 'Continuous Improvement'. * Readiness to assist other departments in Sales and Customer Care as needed. * Ensures work hours continuity on holidays and off hours. * Maintain a customer service attitude with each customer. * Switch handler in needed case. * Reporting technical claims
* Certificate of how to be a great call center representative, 26-30 Nov. 2005,
* Certificate of participating in the Nokia Academy Course, 30 May 2006
* Certificate of the best employee 2011from sabafon company Yemen Company for Mobile Telephony - SabaFon:
A Bachelor Degree in Education with major in English, Sana'a University Date of graduation: 2004 - 2005 Accumulative grade: good
* Certificate of the best employee 2008 from sabafon company
A high School Certificate, Taiz, 2001-2002 A Diploma in Computer - MS Windows, Word, Excel and Internet Certificates: