Technical support Engineer L2
Oracle Financial software services Ltd.
Total des années d'expérience :12 years, 4 Mois
.Manage all IT technical related issues
Providing technical support to user telephonic and remotely
hands on support of local locations
creating user account in domain and resetting passwords.
Installation and configuration of all softwares and OS.
• Instillation& Troubleshooting application software like SAP, MS-office, java, Acrobat reader, R-POS, Retalix, Firefox etc.
• Primary level troubleshooting issue with Portals
• Extensive experience in working with user remotely and locally..
• Use Active directory to add/delete user accounts and perform updates on user accounts.
• Installation & Troubleshooting Mozilla Thunderbird, MS-outlook, OWA&Zmail configuration.
• Issue hardware and repair minor hardware issue on various PC's and support black & white and color HP Laser Jet printers.
• Solved hardware/software calls at both the phone desktop levels.
• Trained new user on all desktop applications.
• Installation Zebra printer, Thermal & Laser jet printer..
Installation and configuration POS machine and flatbed & orbit scanner.
• Installation & configuration Symantec antivirus & updating patches.
Installing and configuring OS such as Windows server 2008, Win7, and win XP.
Installation of Antiviruses like Quick heal, Eset , Escan etc.
Troubleshooting of all hardware and network related issue.
Installation and configuration of Education software Digitally 3.6.1.
Installtion and connection of projector and toch smart bord.
Installing and Troubleshooting Windows including Client and Network OS, Installing and Troubleshooting Computer Hardware and Software, Implementing and Troubleshooting Network.
• Troubleshooting the networking related problems
• Troubleshooting & maintenance of PCs.
• Installation of Operating Systems Win XP, Win7,
• Win server 2003 & win server 2008.
• Installation of various software.
• Installation of device drivers & hardware components.
• Configuration of Printer & Scanner.
Completed Hardware and Networking dilploma from Jetking institute in 2010-2011. Basic electronic, Hardware,Windows server 2008, CCNA,& N+ (Network Essentials)