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Sadiq Ul Amin J P, Project Manager

Sadiq Ul Amin J P

Project Manager·Rapidoor Delivery Services EST

United Arab Emirates

Bachelor's degree, Bio-Chemistry

Work experience

Total years of experience: 11 years, 4 months

Project Manager

November 2024 - Present

Rapidoor Delivery Services EST

Dubai, United Arab Emirates

November 2024 - Present

Executed ERP solution in collaboration with Operations, Finance, and Compliance teams,
streamlining workflows and boosting reporting efficiency by 30%, while shortening the month-end
closing cycle by 35%.
Led development of an advanced automation system and preventive maintenance strategies,
improving operational efficiency by 15% and reducing inventory downtime by 20%.
Designed and deployed interactive dashboards to track KPIs, inventory performance, and document
compliance, resulting in a 15% reduction in expired stock and enhanced data-driven decision
making.
Partnered with client stakeholders (POCs) to ensure data compliance, align hiring projections, and
manage training and onboarding planning, strengthening governance and workforce readiness.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Assistant Manager - PMO

June 2022 - August 2024

Firstsource Solutions Limited

Chennai, India

June 2022 - August 2024

Delivered enterprise-wide digital transformation programs in line with business and regulatory
requirements, enabling enhanced customer experience and streamlined operations across multiple
regions.
Led cloud migration (AWS/Azure) projects, achieving 30% cost reduction in IT infrastructure and
ensuring 99.9% system availability to support business continuity.
Directed multi-cultural, cross-functional teams of 20+ professionals across US, India, and Europe,
driving collaboration and achieving a 25% faster delivery cycle.
Implemented Agile/Scrum governance frameworks, aligning IT initiatives with strategic business
objectives and improving stakeholder satisfaction scores by 40%.
Managed vendor and outsourcing partners, negotiating service-level agreements (SLAs) that
resulted in $500K annual savings while ensuring compliance with regional data security standards.
Strengthened project risk management and governance practices, reducing escalations by 40% and
ensuring adherence to ISO and local compliance requirements.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Consulting

Senior Operations Analyst

December 2015 - January 2022

AthenaHealth Technology Solutions

Chennai, India

December 2015 - January 2022

Led a remittance tracking project with 6 associates, delivering Power BI dashboards that improved
claims tracking efficiency by 30%.

Analyzed large healthcare datasets using Excel and SQL to optimize Athena Clinicals EHR/EMR
workflows while ensuring HIPAA compliance.

Managed vendor performance through SLA monitoring, transaction analysis, and rule-based QA,
improving compliance and reducing claim processing errors.

Resolved client escalations by driving corrective workflow fixes, earning the Extra Mile Award for
exceptional service delivery.

Facilitated Agile execution by creating JIRA tasks, Smartsheets, and backlog planning, ensuring on
time healthcare product delivery.

Authored project charters, SOPs, and workflows, standardizing documentation processes and
reducing errors by 40% across healthcare teams.

Company industry:
Other Healthcare Services
Job role:
Information Technology

Process Executive

February 2013 - May 2014

Cognizant Technology Solutions

Chennai, India

February 2013 - May 2014

Contributed to the Provider Data Management team for one of the largest healthcare payers in the USA, ensuring accurate and efficient management of provider information across the network.
Processed provider correspondences and integrated them into the payers network, improving accessibility and support for healthcare providers.
Validated provider credentials, maintaining compliance and integrity within the network and
ensuring adherence to industry standards and regulations.
Uploaded provider contracts for managed group plans, facilitating smooth onboarding and effective network management.

Company industry:
IT Services
Job role:
Information Technology

Education

University of Madras

May 2010

May 2010

Bachelor's degree, Bio-Chemistry

India

GPA (percentage): 63%

GPA (percentage): 63%

Graduated with no arrears with first class

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
SQL
Expert
SQL
Expert
Business Intelligence
Expert
Business Intelligence
Expert
Analytics
Expert
Analytics
Expert
PMO
Expert
PMO
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
SQL
Expert
SQL
Expert
Python
Intermediate
Python
Intermediate
Data Analysis
Expert
Data Analysis
Expert
Microsoft Office
Expert
Microsoft Office
Expert
ERP
Expert
ERP
Expert
PMP
Expert
PMP
Expert
IT Project Management
Expert
IT Project Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Program Management
Expert
Program Management
Expert
MS Project
Expert
MS Project
Expert
AGILE PROJECT MANAGEMENT
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Languages

English
Expert
Hindi
Expert
Urdu
Intermediate
Tamil
Native Speaker

Training and Certifications

Certifications
IT Business Analysis Training
Six Sigma Yellow Belt

Hobbies

  • Watching Movies